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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

August 22, 2021

I was welcome with great service as soon as I entered the door…given a listing of cars of preference made my choice and was very satisfied with service and results…THANKS AGAIN. More

by Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Fernando, Andrew DePriest
Aug 31, 2021 -

Griffin Ford responded

Hi Jo. Your satisfaction means a lot to us, and we truly appreciate you choosing Griffin Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care! --Griffin Ford of Waukesha

August 21, 2021

Jorge was friendly, funny and very courteous. The rest of the team members were fair and wonderful to work Ford Griffen. I am happy with my Ford Explorer. More

by kgoetz84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
Aug 23, 2021 -

Griffin Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 16, 2021

I had a good experience working with Frank at griffin ford. They had the vehicle I wanted to look at ready and gave me fair value for my trade in More

by BMCASSID
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux, Aisha Fernando
Aug 23, 2021 -

Griffin Ford responded

Hi Brad and thank you very much for your feedback and recommendation for Griffin Ford of Waukesha. We truly appreciate your business (as does Frank!) Take care on the roads ahead in your 2018 Ford F-150; we hope you continue to love your new truck. And, please visit us at 1940 E. Main Street, when it's time for service/maintenance.

August 13, 2021

Jorge was awesome and a huge help to a first time buyer like myself. He answered all of my questions and made sure I knew everything I was supposed to. 10/10 More

by jessieanne4121986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, Aisha Fernando
Aug 15, 2021 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 10, 2021

Caleb, the salesperson was awesome and attentive. He helped my dad buy a car suited just for him. The only negative was the car was not cleaned inside and had someone else's mask left inside between th More

by Cheryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Aug 23, 2021 -

Griffin Ford responded

Hi Cheryl and thank you for your feedback. We sincerely apologize to you for the vehicle condition. That is not how we like to do business and your comments have been forwarded to our managers. They have offered a complimentary detail for the vehicle, and we hope you will accept. Please contact John Kovach at our Used Car Department to set up an appointment for this! Griffin Ford hopes your Dad enjoys his new vehicle on the roads ahead.

August 10, 2021

Dave was very easy to work with. He has a low pressure attitude which I appreciate. He helped me get everything I needed on my new truck and provided some guidance on available options. I have bought thr More

by jonnybme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Aug 13, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 10, 2021

I'm very happy that I was able to be helped I am not happy about the car I'm in don't like it More

by Dblrchachi33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 13, 2021 -

Griffin Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 08, 2021

So my journey to a different vehicle has been a journey. I waited almost two months for my vehicle to be repaired, but no such luck. The 2020 Covid crisis messed up a lot of things and I fell victim to that More

by OJ Rains
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson , Caleb Struck
Aug 13, 2021 -

Griffin Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great car buying experience with Caleb! If there is anything else we can do to assist you, please let us know! Take care! Griffin Ford of Waukesha

August 07, 2021

Originally gave 4 stars but had to bring my vehicle back on Friday one week after my purchase as there is a missing part on my back lower bumper which is causing it to move. Griffin service looked at and or More

by Xpolrbr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Nutt
Aug 07, 2021 -

Griffin Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

Aug 09, 2021 -

Griffin Ford responded

Hi Xpolrbr: May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to provide more details. It would be much appreciated. Thank you.

August 05, 2021

Great experience buying my escape and this is from someone that dreads the entire car buying experience. Thanks Matt & the entire team. My boys sure love the sport package on the escape! More

by kathryn.leverenz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Aug 15, 2021 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels! Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

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