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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

August 02, 2021

Best experience I have had purchasing a vehicle. Jorge the sales associate was great to deal with. Nick the manager expedited the process smoothly. Great! More

by mejia.ernesto.luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, Nick Griffin
Aug 07, 2021 -

Griffin Ford responded

Hi Mejia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 01, 2021

The Ford F150 is a great truck and I am glad you guys at Griffin Ford had The one I was looking for. Thank you for taking care of the paperwork and getting it back to me in a timely manner. Go Cubs! More

by jmp6767
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
Aug 07, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

July 27, 2021

It seemed to be a hurry. Things were really not explained as well as should I don’t mind that.seemed organized but missing set of keys and keys for cap locks. More

by MJDALLMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt, JOHN KOVACH
Aug 09, 2021 -

Griffin Ford responded

Hi Michael and thank you for your feedback and high-star rating for Griffin Ford of Waukesha. We truly appreciate your business and your patience. Please know we are always here to go over any questions you still might have about your vehicle. And, your salesperson, Dave Nutt, should be able to get you those missing keys. We will pass your comments on. Take care.

July 23, 2021

They treated me well. Told me they would take care of the couple minor blemishes on the car. Let me use the car while hiccups in the paperwork were being fixed. More

by Abe.inghram
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nick Griffin, Caleb Struck, Aisha Fernando
Aug 09, 2021 -

Griffin Ford responded

Hi Abe and thank you very much for your kind words and high-star rating for Griffin Ford of Waukesha. We truly appreciate your business. Your recent visit to 1940 E. Main Street to find the perfect pre-owned Ford Fusion was valued. Please let us know when we can do more for you (like maintenance)! Take care until then.

July 22, 2021

I was pleased with the financing of my vehicle. However, it took quite a bit of time longer than I thought.The finance manager had not notified my sales person that my Trans Union credit account was locked. More

by SFDUCKETT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name of the Finance Manager, Frank Ballendux, Glen Pavlovich
Aug 09, 2021 -

Griffin Ford responded

Hi Steven and thank you very much for your high-star rating for Griffin Ford Fort of Waukesha. We truly appreciate your feedback. Please accept our sincere apologies for the delay in processing you through the dealership. We strive to do better. Your comments will be shared with our management, for continuous improvement. Please let us know when we can do more for you. Take care until then!

July 19, 2021

Everyone at the dealership was great to work with. They made the whole buying process very easy. Will definitely buy future cars from this dealership. More

by HARRYMEWES20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow, Aisha Fernando
Jul 19, 2021 -

Griffin Ford responded

Hi Harry and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your 2021 Ford Explorer and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

July 16, 2021

It was a great experience buying my Taurus from Griffin Ford. Caleb was super! Knowledgeable about the cars, Caleb patiently went out of his way to provide satisfaction. The entire team was friendly, resp More

by satisfied customer
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, JOHN KOVACH
Jul 16, 2021 -

Griffin Ford responded

Hi, our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope you continue to choose Griffin Ford for all your vehicle needs! Take care!

July 16, 2021

I’ve never enjoyed buying a new vehicle. The folks we worked with at Griffin made it an almost pleasurable experience. When we’re ready to trade our new Ranger, Griffin will be our first stop. More

by Lafayette
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Jul 19, 2021 -

Griffin Ford responded

Hi Lafayette and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your new Ford Ranger and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

July 15, 2021

Quick turn around on our purchase of a Ford Explorer. Jorge was very helpful and helped us find the right car for our family. Thank you! More

by Gina Bohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, Aisha Fernando
Jul 16, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

July 15, 2021

Very polite and attentive would recommend to anyone interested in the market for a used truck or car. I will be back to griffin in the future More

by Knaebezach444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, Aisha Fernando
Jul 16, 2021 -

Griffin Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Griffin Ford of Waukesha

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