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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

July 11, 2020

the works package Saturday Service appointment went well. quick and efficient..one hiccup on their end with the ford pass but he did get it worked out overall I do get More

by jrfordf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Windpassinger, Steve Ahrens
Jul 13, 2020 -

Griffin Ford responded

Thank you for this feedback! Griffin Ford sure appreciates it...as we do your business! Please let us know when we can do more for you.

July 11, 2020

Our purchase was quick and easy. Kirby was great to work with. There was no pressure to buy. The one thing I do not understand from Ford though is why I was not able to take advantage More

by OUTDOORSGIRL52
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis, Glen Pavlovich
Jul 13, 2020 -

Griffin Ford responded

Hi and thank you for this feedback. Kirby and Griffin Ford sure appreciate it...as we do your business. No, it is not a ploy and Ford and Griffin work hard to make sure the customers see the "or" in our advertising. Most times, the large rebate is offered separately from the financing, but once in a while, they do offer a smaller rebate plus 0%. Our staff is pretty good at figuring which is the better avenue for the customer to take, based on their situation though. Take care and enjoy your new ride!

July 09, 2020

Griffin Ford is awesome!! Worked with Frank in sales. Bought a new EcoSport. Love this vehicle! Got a great deal couldn’t be happier. Highly recommend!! More

by mssandy212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Jul 10, 2020 -

Griffin Ford responded

Thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 09, 2020

Oil change Service was completed in a timely and courteous manner.25 words is way too many and if this is truly required I will not in the future complete these More

by WPERKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens
Jul 13, 2020 -

Griffin Ford responded

Thank you. We do appreciate your feedback. It is Google that requires 25 words for a review to stick and count! Griffin Ford apologizes for the inconvenience. Take care until we see you again!

July 07, 2020

Great experience Matt Strosin was great. We did most of the deal over the phone, and he was great with getting information and prompt follow up. By the time I got to More

by Matt G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Zilvitis, Matthew Strosin
Jul 08, 2020 -

Griffin Ford responded

Thank you so much for saying so, Matt! Griffin Ford and our entire staff is so thankful for your review and recommendation of us. We hope you continue to enjoy your new vehicle and think of us the next time you need anything. Take care!

July 07, 2020

Great service price was what was expected. Griffins needs a dryer on there car wash but hey it’s free. 😁 Told Matt about my other F150 and the smell from changing antifreeze this one no smell great job guys More

by mrmartyk63
Recommend Dealer
Yes
Employees Worked With
Matt Mahlik
Jul 08, 2020 -

Griffin Ford responded

Thank you so much for the feedback. Griffin Ford and our staff truly value it. We hope you continue to rely on us for your service and have a wonderful summer! Take care.

July 06, 2020

Never contacted me to arrange pick up of fleet vehicle, causing a huge inconvenience to me. Last time I picked up a fleet vehicle from this site I had to return twice because they did not have the vehicle More

by RocheFleet
Recommend Dealer
No
Employees Worked With
Fleet vehicle delivery
Jul 08, 2020 -

Griffin Ford responded

Hello and thank you for your feedback. Our Commercial Manager at Griffin Ford was contacted about your comments. Jim apologized for the delay in contacting you as the holiday brought special hours to the dealership. We absolutely value your business and are sincerely sorry for the inconvenience caused. Jim will talk more to you about this when you come in to pick up your vehicle.

July 05, 2020

Once again, I was very pleased with Griffin Ford’s service team, and their exceptional handling of my vehicle. My Service Advisor, Matt Mahlik, made the entire process smooth and satisfying. I look fo More

by mattv614
Recommend Dealer
Yes
Employees Worked With
Matt Mahlik
Jul 07, 2020 -

Griffin Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 05, 2020

Excellent customer service. Made appt. and were ready for me when I arrived.They were on schedule and finished the job on time. Job well done. More

by vabrandt
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens
Jul 07, 2020 -

Griffin Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

July 05, 2020

Everyone at the dealership is nice and helpful even though they are busy. Even though there is a dealership 5 min from my house I will come here instead. More

by JLTN
Recommend Dealer
Yes
Employees Worked With
Dave Nutt, Steve Ahrens
Jul 07, 2020 -

Griffin Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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