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Griffin Ford

Waukesha, WI

Overview
Reviews
4.8
1,845 Reviews
Call Dealership (262) 542-5781
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1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

June 17, 2020

Tried to charge me for warranty work. Gave me the wrong keys to my truck. No car wash when done, other than that the waiting area was nice. More

by mikeb
Recommend Dealer
No
Employees Worked With
Nice young lady in service but my guess is she is new.
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Jun 17, 2020 -

Griffin Ford responded

Hi Mike and thank you for your feedback. In speaking with our Service Manager at Griffin Ford, he would like to reach out to you to discuss you experience at the dealership. May we ask that you contact Lorraine Miller at lmiller@griffinautogroup.com with the best way for him to contact you? It would be much appreciated.

Jun 17, 2020 -

mikeb responded

I will reach out to the Service manager Lorraine, per their request.

June 16, 2020

I am pleased with the work done on my 2014 escape , I received excellent service and a friendly staff from start to finish a big thank you to all More

by M33ACDC
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 16, 2020 -

Griffin Ford responded

Wow! Griffin Ford loves reading your feedback. Thank you very much for the business and for your comments. We appreciate hearing that we have met customer's expectations and exceeded them. Take care!

June 16, 2020

RECEIVE GOOD SERVICE AT FORD IN WAUKESHA. 5 STARS FOR EVERY ONE. I don’t remember who assisted with making a new key & key fob. More

by Margie O
Recommend Dealer
Yes
Employees Worked With
Loren Sweeney
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Jun 17, 2020 -

Griffin Ford responded

Thank you, Margie! We were so pleased to help you out. Griffin Ford loves that you can recommend us to others and truly appreciates your effort. Take care until we see you again!

June 16, 2020

The staff was very friendly and they got my car in and out very quickly. It was also nice to have a complimentary car wash. More

by crazyadidas
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow
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Jun 17, 2020 -

Griffin Ford responded

Thank you so much for your business with Griffin Ford. We truly appreciate it. And, we value this feedback and high-star rating from you. We'll see you again!

June 16, 2020

Excellent customer service and very quick to get my car back. Fair pricing as well! Steve was great to work with! Highly recommend going here! More

by Steph
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens, Lorraine Miller
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Jun 17, 2020 -

Griffin Ford responded

Thank you, Steph! Griffin Ford really appreciates your feedback (as does Steve!) We value your high rating and hope to see you again.

June 16, 2020

Always take good care of me and I appreciate the extra sanitation measures they are taking in the service department. I’m glad I have my vehicle serviced by Ford experts. More

by J Reedy
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jun 17, 2020 -

Griffin Ford responded

Thank you for your business with Griffin Ford. We truly appreciate it. And, we love the acknowledgment of all we are doing to make our customers and staff feel comfortable and safe. Take care until we see you again!

June 16, 2020

Oil change was handled quickly, efficiently and courteously. The staff is friendly and the waiting room is spacious and comfortable. I can recommend this dealer without hesitation. More

by DC
Recommend Dealer
Yes
Employees Worked With
Service advisor, Taylor Collins
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Jun 17, 2020 -

Griffin Ford responded

Thank you so much for your recommendation of Griffin Ford! We truly value the feedback and high marks. Take care on the roads ahead until we see you again!

June 15, 2020

Great Buy very happy I called for a price on my new F150 salesman called back with a great price. I live 300 miles away so I did not want any games. The price I got was th More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis My wife and I enjoyed meeting Kirby, Frank Ballendux
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Jun 15, 2020 -

Griffin Ford responded

Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for choosing Griffin Ford, and we hope to see you again soon!

June 14, 2020

Caleb Very nice guy told him what I wanted he found me the perfect truck if he didn't have a answer to my question he immediately found someone who did More

by gman_mike2006
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, JOHN KOVACH
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Jun 15, 2020 -

Griffin Ford responded

Hello, we are glad we could help! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2020

Great overall experience at Griffin Ford, From the young lady greeting us, Dave Nutt was phenomenal to work with, And Phil in finance was awesome. I would return and highly recommend Griffin Ford, ask for D More

by enblair
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
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Jun 15, 2020 -

Griffin Ford responded

We are happy we could make your experience a positive one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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