Griffin Ford

Everyone was very polite and tried to quickly finish up on the paperwork. The finance and cashier were also very efficient. Love the car and would purchase from Caleb again on the paperwork. The finance and cashier were also very efficient. Love the car and would purchase from Caleb again More

Caleb was relatable and very knowledgeable. He was very attentive. Would HIGHLY recommend working with him again. Experience was enjoyable and professional. Financial guy was efficient. attentive. Would HIGHLY recommend working with him again. Experience was enjoyable and professional. Financial guy was efficient. More

Service on 06/10/2020 An overall good experience. I arrived a little early and was helped right away. Service advisor Alexis Orloff was very attedntive and helpful. I ha An overall good experience. I arrived a little early and was helped right away. Service advisor Alexis Orloff was very attedntive and helpful. I had some questions about future service needed and she provided a printout and added prices. Visit went as promised and I was on my way well within the time estimated for service. More

Fast and Friendly Frank is awesome, told him what I wanted and her found it for me, always available to help answer questions, I will be back again, I come from a Ford Frank is awesome, told him what I wanted and her found it for me, always available to help answer questions, I will be back again, I come from a Ford family, We love Griffin. More

It took over 1 day to do two small recalls. No returned calls, very disappointed. Was going to charge 125.00 to look at car for a squeaking noise that I was hearing. Not coming back calls, very disappointed. Was going to charge 125.00 to look at car for a squeaking noise that I was hearing. Not coming back More

Caleb was fantastic. He was extremely helpful, not pushy, just kind and available. Brandon in the finance office was also great! He hustled to make sure I got out of there on time. just kind and available. Brandon in the finance office was also great! He hustled to make sure I got out of there on time. More

Frank was very friendly and helpful. I feel I can always call him if I have any questions or can’t figure something out. I’m very pleased. call him if I have any questions or can’t figure something out. I’m very pleased. More

I had 3 issues with my vehicle.From greeter to Service Advisor and Service Manager they took care of me like I was the only one there.All of my problems were takin care of in a very timely fashion. I wil Advisor and Service Manager they took care of me like I was the only one there.All of my problems were takin care of in a very timely fashion. I will be back for whatever I need including maintenance. More

Service would not look past not having a check engine light for warranty work. Had service that was necessary completed elsewhere. Will go elsewhere in the future! light for warranty work. Had service that was necessary completed elsewhere. Will go elsewhere in the future! More

I was told it’s under warranty so don’t worry about signing for the diagnostic charge I won’t be a concern and then it wasn’t so I had to pay for diagnostic charge when I already had the code because o signing for the diagnostic charge I won’t be a concern and then it wasn’t so I had to pay for diagnostic charge when I already had the code because of my hum which I had told him that but he said just let them do it since it’s under warranty. So you didn’t have to do it because I had the info and then come to find out the guy who told me don’t worry about it you are under warranty is no longer with your company. He was only there for like 4 days should have had someone training with him so he didn’t give false information. Or if you decide to part ways w an employee who isn’t telling customers the truth at least honor it. This was lack of leadership with a new employee issue. Don’t send people out on your floor not well trained without a trainer. Awful. I won’t come here again. More