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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

May 09, 2020

Extremely good sales staff they worked with us very well the whole time and had our trade-in assessed very quickly and gave us a great price on our new car. More

by Sean K
Recommend Dealer
Yes
Employees Worked With
Brandon, Caleb Struck
May 11, 2020 -

Griffin Ford responded

Hi Sean: We sure appreciate your feedback and recommendation of our process to others. Thank you for your recent business with Griffin Ford in Waukesha! We're here for you in the future if you have further vehicle needs. Take care until then!

May 08, 2020

The folks at Griffin. Ford will go to the end to satisfy their customers. I'm a customer for life. They are willing to accept any and all challenges. More

by ronan.james
Recommend Dealer
Yes
Employees Worked With
Service reps and parts dept, Frank Ballendux
May 11, 2020 -

Griffin Ford responded

Hi Ronan: We sure appreciate your comments and high rating of our services! Thank you very much from the bottom of Griffin Ford's heart too for your continued business. We value your loyalty highly and look forward to serving you in the future!

May 07, 2020

The dealership was great to work with, they listened and took the time to understand my questions. I purchased a new vehicle from them at a fair price More

by ANDREAPHILLIPS8
Recommend Dealer
Yes
Employees Worked With
Sales manager Kip, Peter Tagtow, Katherine Poje
May 08, 2020 -

Griffin Ford responded

Thank you, Andrea! We truly appreciate hearing this feedback. Everyone at Griffin Ford works to achieve this great customer satisfaction. And, we are so pleased you were happy with the experience. Take care on the roads ahead with your new vehicle!

May 07, 2020

I brought my 2017 mustang in for a oil change. When the car was finished I noticed that a oily handprint was left on my hood and the oil life indicator was not reset. Not too impressed with my experience t More

by Justin 26
Recommend Dealer
No
Employees Worked With
I did not work with anyone other the woman who took my name and keys and initiated the appointment. She was kind and professional.
May 08, 2020 -

Griffin Ford responded

Hello Mr. Buening and thank you for this feedback. We reviewed your comments with our Service management who wanted to offer a sincere apology for the mistake! Griffin Ford would also like to provide your next oil change on us. We would love to retain your business and promise a better experience next time. Chuck Konzen is the one to mention when booking your next visit if you want to take us up on this. Take care 'til we see you again!

May 10, 2020 -

Justin 26 responded

I do appreciate the concern and offer. I know my complaint may seem petty and small in comparison to other legit concerns, but the tiny details are what make or break some relationships and to not bring it to your attention would be a complete disregard for the opportunity to address and correct the concern.

May 10, 2020 -

Griffin Ford responded

Absolutely! Reviews are a great resource for us to work on continuous improvement at the dealership. We feel just terrible about what happened on your recent visit with us. And, couldn't appreciate your feedback more!

May 05, 2020

Nice way of doing business. This is the first time in my 50+ years of buying cars that I did not feel like I'd been had. and dumb.. Caleb Struck was great. More

by ljadams3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
May 05, 2020 -

Griffin Ford responded

That is so wonderful to hear! Thank you for your feedback. Griffin Ford (and Caleb) appreciate it! We love that you valued our process and are thankful for the opportunity you gave us to serve you. Take care on the roads ahead in that new vehicle. And, come see us again!

May 05, 2020

Appt 12:30 for tire mounting, took 2 hours, very disorganized, said I needed vin#, took 30min to get it husband gave it yesterday, ugh!! More

by lluna628
Recommend Dealer
No
Employees Worked With
Service dept
May 06, 2020 -

Griffin Ford responded

Hello and thank you for your feedback. Griffin Ford was anxious to help you with your flat. We expected you would bring the car in with the tire, however! Our system will not accept a repair without a vehicle being tied to it. Please accept our sincere apologies for the inconvenience of the delay. The Service Department does strive to move customers through the department quicker. We appreciate your understanding and hope all is well with you (and your tire) on the roads ahead!

May 05, 2020

The staff was very friendly and helpful. They answered all our questions and gave us a grest deal. Our financing was very easy and painless. More

by mke1jxf
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
May 05, 2020 -

Griffin Ford responded

Thank you for this feedback. It means so much to Griffin Ford and our entire staff! We appreciate your business and wish you all the best in your new vehicle! Take care.

May 03, 2020

Very Easy and Quick Car Buying Experience Very easy but unique car buying experience given the current quarantine. Most of the deal took place online and over the phone, with just the test dri More

by Cory Laufenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Caleb Struck
May 04, 2020 -

Griffin Ford responded

Thank you, Cory! Griffin Ford has worked very hard to move to a process that most of our customers are comfortable with. We want everyone to feel safe. Your review is much appreciated as we value the feedback at this time. Take care with that new vehicle and we hope you enjoy the roads ahead!

May 02, 2020

I can't say enough about the positive experience I had at Griffin Ford. Caleb was friendly, honest, and up front with me. The financing process was simple, straightforward, and quick. More

by Kalebecton
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
May 04, 2020 -

Griffin Ford responded

Thank you so much! Griffin Ford works hard to deliver an easy process to our customers. We really value hearing that you appreciated that! Take care and please let us know when we can do more for you.

May 02, 2020

extremely helpful Katherine was a pleasure to work with-she obtained all of the information that I needed to make an informed and acceptable decision of which I would n More

by Tom60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine Poje
May 04, 2020 -

Griffin Ford responded

Thank you, Tom! Griffin Ford knows each customer needs to work thru the process of buying at their own pace. And, we appreciate your acknowledgement of that in your interaction with Katherine. We sure hope you'll come see us again, when your vehicle needs service. Take care, until then!

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