Griffin Ford

Warranty work Work was completed sooner than estimated which was great! Service personal are always friendly and competent. I have recommended Griffen Ford for serv Work was completed sooner than estimated which was great! Service personal are always friendly and competent. I have recommended Griffen Ford for service to friends in the past and will do so again in the future. More

Excellent Service I was looking for a truck and did a inquiry online. Caleb responded to my email right away. From the first contact till the purchase he was awesome. T I was looking for a truck and did a inquiry online. Caleb responded to my email right away. From the first contact till the purchase he was awesome. The entire team that I had interactions with at griffin was absolutely amazing. More

Very Helpful Katherine was extremely helpful in my purchasing process. Answered all my questions and e-mails in a prompt manner. We did not choose a Ford this tim Katherine was extremely helpful in my purchasing process. Answered all my questions and e-mails in a prompt manner. We did not choose a Ford this time but she was very gracious in the way she treated us. More

Buying my first used car was easy thanks to Alex and Griffin Ford. I was able to see the car, test drive and purchase in a few days. They completed extra maintenance on the car before putting it for sal Griffin Ford. I was able to see the car, test drive and purchase in a few days. They completed extra maintenance on the car before putting it for sale to make it like brand new. Overall, it was a great experience. More

Excellent Service Steve Ahrens was our Service Adviser and is a person you can totally trust. The service we received was excellent as always. Thank You Steve once agai Steve Ahrens was our Service Adviser and is a person you can totally trust. The service we received was excellent as always. Thank You Steve once again for your excellent service. More

Great, as always. Been doing business with Griffin Ford for decades. Griffin Ford is the highest in quality products and customer service. I recommend this dealership to everyone looking to buy a car and for decades. Griffin Ford is the highest in quality products and customer service. I recommend this dealership to everyone looking to buy a car and/or needing repairs. More

Aisha was my go to saleperson Was looking at different cars online and wasn't really to sure about what i was looking for. I ended up finding a 2019 Expedition on the website. I we Was looking at different cars online and wasn't really to sure about what i was looking for. I ended up finding a 2019 Expedition on the website. I went through and filled out all of the information online and hit send while i was on the phone with a friend. literally within a minute of hitting send my phone rang. Aisha had received the message and immediately called to touch bases with me. I ended up getting a follow up email with her information and went in to look at the vehicle. she had it pulled up and ready for me when I got there. Even with all of the COVID stuff going on she was still very accommodating and allowed me time to look over the vehicle and accompany me on a short test drive (it was close to closing time when i got there). The questions that I asked if she didn't know she was honest instead of giving me some premade speal and said she would look into them along with writing them down. After i left she was able to call for a few of the questions that night and was going to get back to me the next day before i came in for a longer test drive. I liked the vehicle and it drove well but being as I am one that does a lot of research on things I told her I wanted to see a few others at other dealers before i made a decision on the vehicle. No pressure to make the sale that day and was understanding that there would be others to look at. Lets say I had a different experience at the other dealership that I went to look at the same vehicles at. I ended up looking around and finding two 2018 Explorers and messaged Aisha who was off but still responded letting me know when she would be in the next day and that she would look into getting the two vehicles ready for me. Went in and was able to see one of the vehicles (outside her hands but still messed with her about not having them both there) the next afternoon. I liked it but still wanted to see the other one so set up a time Friday with her to drive both of them again and gave me time to do a bit more research. I was encouraged to drive the first one i had driven again so that i could see the difference in both of them and ended up doing the paperwork that day to purchase one of the vehicles. I like to joke with people and Aisha took it very well even with her quips back and helped make the experience very pleasant. More

happy to have a new vehicle in my yard I had a great salesman Frank B very good to work with knew what he was talking about explained everything to went over everything I needed to know friendly atmosph salesman Frank B very good to work with knew what he was talking about explained everything to went over everything I needed to know friendly atmosphere would recommend people to see him first More

Battery Replacement I needed to bring in our Edge for a battery replacement due to the inconvenient location Ford placed the battery (not easily accessible to even jump s I needed to bring in our Edge for a battery replacement due to the inconvenient location Ford placed the battery (not easily accessible to even jump start if necessary). Aside from my critique regarding battery placement, the Service department was outstanding. I have taken my Fords to this dealership often, and have had no complaints and received excellent service. More

I was pleased with info I was given on the vehicle and happy that I wasn't pressured at all to make a decision and was free to look around on my own happy that I wasn't pressured at all to make a decision and was free to look around on my own More