Griffin Ford

Griffin Ford did a great job of not only satisfying a "We Owe" that we had for a recent purchase but really went above and beyond to make sure that we were not only satisfied with our purchase and their body Owe" that we had for a recent purchase but really went above and beyond to make sure that we were not only satisfied with our purchase and their body work but also planned on returning as lifelong customers. More

My experience Saturday was extremely poor and I do not plan on coming back to Griffen Ford for future service. There were 3 things I visited for 1) worx package - result - I only got an oil change plan on coming back to Griffen Ford for future service. There were 3 things I visited for 1) worx package - result - I only got an oil change because the advisor said the car wash was broken however he still tried to sell me the package at a higher cost? Wasn’t impressed. 2) nail in tire - result - he said the nail was in a location that couldn’t be patched. This is fine but I’m definitely going to find an auto shop that will fix it. 3) my transmission cover underneath my truck fell off recently so I asked for an estimate to get it reinstalled with new hardware only. The advisor didn’t provide an estimate for reinstall and hardware. Rather he recommended I get the cover replaced with new hardware. Understandable but again not what I asked for. To top everything off this appointment took 1 hour & 50 minutes which seemed way too long for these couple items. Plus the advisor was not very friendly. Must not have been a morning person I’m not normally one to rant and provide a bad review. Just wasn’t pleased with the service Saturday wanted to provide my thoughts. Thanks More

My salesman was great. The detailing of the vehicle was horrible. I bought my truck as it was getting dark. When I saw it in the light of day I was amazed that they even put it on the lot. The truck its se horrible. I bought my truck as it was getting dark. When I saw it in the light of day I was amazed that they even put it on the lot. The truck its self was in great condition. Every seat had a stain that needed to be cleaned. Glove box and console had crumbs in them. I had noticed one stain on the seat and they said they would clean it when I brought the truck back for an aftermarket part. The stain was cleaned but they did such a poor job there was a new stain next to it. The sunroof was rattling a bit. I took it to my local Ford a week or two after the purchase and the rail was broken. They were pretty confident it was like that when I bought it. It seems as though they had forgotten to clean the truck outside of an complimentary vacuum and wash. More

I looked online and found a vehicle that matched my needs. The sales person, Caleb, was prompt in my request and very easy to work with. Great deal, communication and follow up. needs. The sales person, Caleb, was prompt in my request and very easy to work with. Great deal, communication and follow up. More

I was a little disappointed when I found out that the 0% financing was only for two types of new cars in which the affordable one wasn’t even in stock. However, I did have a good experience with David and M financing was only for two types of new cars in which the affordable one wasn’t even in stock. However, I did have a good experience with David and Melissa as they were able to work in my budget. Overall satisfied. More

Griffin Ford has been part of our “family” for many years, many cars/trucks! Great service and fine people are always available...they’re the best! years, many cars/trucks! Great service and fine people are always available...they’re the best! More

No complaints Express service as always. Mr Paul was my service writer, very professional and well mannered. Nice clean dealership with top notch waiting area. Alwa Express service as always. Mr Paul was my service writer, very professional and well mannered. Nice clean dealership with top notch waiting area. Always a pleasure. More

Steve was very friendly and courteous. He was a pleasure to work with. I will definitely be back to Griffin Ford for future needs. Thank you! to work with. I will definitely be back to Griffin Ford for future needs. Thank you! More

Katherine was everything you want when looking to purchase a new car: friendly, helpful, and informative. Best of all, she did not pressure us to buy. We also liked that she really listened to us and purchase a new car: friendly, helpful, and informative. Best of all, she did not pressure us to buy. We also liked that she really listened to us and asked questions as to model and features we were looking for. While we ended up selecting a different car from a different dealer we would gladly work with Katherine again in the future. More

Steve in the service department went above and beyond my expectations on Saturday. He rearranged things so they could fix my brakes and even gave me a coupon for being a front line healthcare provider. It expectations on Saturday. He rearranged things so they could fix my brakes and even gave me a coupon for being a front line healthcare provider. It was the best service I have ever had at this location. Well done Steve! More