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Griffin Ford - Service Center

Waukesha, WI

4.5
356 Lifetime Reviews Review Dealership

356 Reviews of Griffin Ford - Service Center

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January 18, 2021

"Griffin Ford is the best dealership in Waukesha County...."

- TIMPICKL

Griffin Ford is the best dealership in Waukesha County. They strive to go the extra mile in both Sales and Service. I highly recommend them!

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Recommend Dealer
Yes
Employees Worked With
Jan 19, 2021 -

Griffin Ford responded

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Griffin Ford of Waukesha

December 18, 2020

"Always good to have an efficient, boring, unexciting..."

- Merlin

Always good to have an efficient, boring, unexciting visit to the car dealer when it is for service. When your car is 10 years old and it passes inspection with flying colors and you walk out only paying for an oil change that's just great. I like boring uneventful, business as usual visits. They also highlight the friendly like family staff and a comfortable waiting room. Sitting watching TV in front of the fire on a snowy, wintery day is not a bad way to wait for your car while it is serviced! Thanks Steve, Jeff and team for all that you do!

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Yes
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Dec 27, 2020 -

Griffin Ford responded

Hi Merlin: Thank you so much for your recent visit to Griffin Ford of Waukesha at 1940 E. Main Street. We value your feedback on that experience! And, we hope to see you again. Take care on the roads ahead!

November 13, 2020

"I've been a customer of Griffin Ford since the 70's and..."

- Rachelle

I've been a customer of Griffin Ford since the 70's and have had my cars serviced there as well which tells you I'm pretty satisfied with their work. Most recently I dealt with Bryan Faust, Service Advisor, and he took very good care of me with follow up and update calls throughout. I'm very happy with the service and will continue to come back.

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Yes
Employees Worked With
Bryan Faust
Nov 16, 2020 -

Griffin Ford responded

Thank you, Rachelle. It was a pleasure to welcome you back to Griffin Ford of Waukesha and we appreciate your continued business with us. Your recent visit to 1940 W. Main Street was valued. Please do come see us again, when the need arises. Enjoy the roads ahead until then!

Nov 17, 2020 -

Griffin Ford responded

Thank you, Rachelle. It was a pleasure to welcome you back to Griffin Ford of Waukesha and we appreciate your continued business with us. Your recent visit to 1940 W. Main Street was valued. Please do come see us again, when the need arises. Enjoy the roads ahead until then!

November 05, 2020

"Very good timely service was done on my f150 I've got..."

- ras4925

Very good timely service was done on my f150 I've got nothing but good things to say about griffin ford they are the only place that i will take my vehicle for service work,great customer service.

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Yes
Employees Worked With
Taylor collins
Nov 09, 2020 -

Griffin Ford responded

Why thank you so much for saying so! Griffin Ford of Waukesha is tickled to read your comments. We truly value your repeat business with us and look forward to the next time you stop into 1940 E. Main Street. Take care!

September 07, 2020

"I own a 2017 Ford Escape and had an appointment at my..."

- montellocamper

I own a 2017 Ford Escape and had an appointment at my dealership for an oil change at 6:00 pm. I also mentioned that I was hearing a flapping noise underneath the right front passenger side when I reached speads of 40 mph and above. I was told it was the splash shield and it was an "easy fix". Apparently there was only 1 service tech doing oil changes that evening and he was running short on time because even though I was told he had looked at the splash shield and allegedly tightened it, as soon as I left the dealership and started driving, the flapping noise started up again. Consequently, I called the dealership the next morning to make another appointment to bring the car back so that they can take it for a test drive, hear the noise that I explained to them, and hopefully fix it. I have ususally had good service when I've taken my vehicle there, so I'm willing to give them another chance to fix the problem correctly.

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Yes
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Sep 08, 2020 -

Griffin Ford responded

We are sincerely sorry to hear we missed the mark on your last visit to Griffin Ford. Thank you for your continued trust in us to get it right. We apologize for the inconvenience, but are sure things can be made right on your next visit. See you soon!

Sep 09, 2020 -

montellocamper responded

UPDATE AS OF 09/09/20: I'm happy to report that I was able to get the problem with the flapping noise resolved today. Apparently, the plastic clips that were supposed to hold the splash shields in place were missing so they ended up using nuts and bolts to secure it in place at no cost to me, thanks to Angelo Gagliano in the Service Department. I appreciate his desire to "make it right" and keep me as a satisfied customer.

Sep 10, 2020 -

Griffin Ford responded

That is wonderful to hear! Again, we thank you for your patience. Take care.

September 03, 2020

"Girffin's Service Department is special! Great customer..."

- baerkramp

Girffin's Service Department is special! Great customer service; willingness to answer any question and has always said what they were going to do and then did what they said. Great place to buy a new or used car and have it serviced!

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Recommend Dealer
Yes
Employees Worked With
Sep 03, 2020 -

Griffin Ford responded

Thank you for this great review of our overall services at Griffin Ford of Waukesha. We love hearing from satisfied customers and appreciate your feedback. Take care until we see you again!

September 03, 2020

"Had my recent service done at griffin ford of Waukesha...."

- BBB59

Had my recent service done at griffin ford of Waukesha. And I have to say they went above and beyond to find what ever savings they could find for my visit

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Recommend Dealer
Yes
Employees Worked With
Brian Faust
Sep 03, 2020 -

Griffin Ford responded

That is great to hear! Thank you so much for your business and trust you've placed in Griffin Ford of Waukesha to get the job done right. We strive for excellent customer service, so we're so pleased to read your comments. Take care until we see you again.

August 12, 2020

"Service experience"

- DaveN

Service staff was outstanding, vehicle was done timely and I will return here, they did a great job from the time I checked in and when I left. Griffin Ford has service my vehicles for thirty five years and we never had a bad experience.

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Yes
Employees Worked With
Other Employees : Matt Mahlik
Aug 12, 2020 -

Griffin Ford responded

Hi Dave and thank you for this feedback. We love repeat and loyal customers like you! You offer the best insight as to what we are doing right, to please our visitors. Griffin Ford truly values your business and looks forward to seeing you again!

July 30, 2020

"On time, as promised! "

- danielsch1011

Steve was attentive asked & answered necessary questions. Called for an appointment with a no A/C problem. Set up a date, given options and they delivered.

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Yes
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Jul 30, 2020 -

Griffin Ford responded

Thank you, Daniel. We love to hear from satisfied customers like you. Griffin Ford (and Steve) sure appreciate your kind words (and high star rating). Please let us know when we can do more for you!

July 22, 2020

"Picked up car and brought back in the exact time..."

- Rpcjkap

Picked up car and brought back in the exact time scheduled by a very courtesis young lady. The car wash was another nice thing done. Griffin is always been there for me

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Yes
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Jul 22, 2020 -

Griffin Ford responded

Thank you so much for your kind words! Griffin Ford is more than happy to accommodate our customers during this strained time with pick up and delivery (even for service customers!) We appreciate your business. Please let us know when we can do more for you. Take care!

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