Griffin's Hub Chrysler Jeep Dodge Ram

Jeep has been in the shop for more than 2 weeks for warranty work. How is it doing? When will it be done (estimate)? Who knows? I have texted the service number they sent- never any response. When I c warranty work. How is it doing? When will it be done (estimate)? Who knows? I have texted the service number they sent- never any response. When I call, I get a round robin of people to talk to. After the first week, finally talked to Jeff, who said he didn't know answers to any of my questions, engine might need to be taken apart (don't know after about a week?), no loaners available, still. So, 16 days with no vehicle or communication. I hope everything is going well in the shop. More

Do not go to this dealership, their service department is terrible. I bought a 2021 Jeep from them and 4 months later it had “lost” all it’s a/c coolant. I took it there assuming it would be covered under my terrible. I bought a 2021 Jeep from them and 4 months later it had “lost” all it’s a/c coolant. I took it there assuming it would be covered under my extended warranty, but they found nothing wrong and charged me $600 to refill it. Either they sold me a car with no coolant or they have no idea how to troubleshoot a car. To top this off, they were rude, dismissive and did nothing but make excuses. You’d think if they sold a car that needed that type of repair they would at least do something, but they don’t care. Run away from them. More

I wouldn’t advise anyone to buy there paid thirty two thousand for a keep and two weeks the radio shot and now with rain find out the roof leaks and they mark as is sale and sell you extended warranty thousand for a keep and two weeks the radio shot and now with rain find out the roof leaks and they mark as is sale and sell you extended warranty More

A JEEP manufacturer’s automatic update failed. It resulted in the radio/mapping/gps unit failure and a battery drain even when the ignition was off. It was referred to as “Error 20” and was on my dis resulted in the radio/mapping/gps unit failure and a battery drain even when the ignition was off. It was referred to as “Error 20” and was on my display. I took my 2018 Grand Cherokee in to Griffin’s, told them it was Error 20. Over the next 3-plus frustrating months I brought it to Griffin’s four times, leaving it for 7-11 days each time, spending $503. Finally they told me I could 1) commit $1-2,000 for more Trial & Error, or 2) trade it in as-is for $10,000 less than it was worth, or take it somewhere else. When I said they could continue to work on it but I might involve Consumer Protection or the BBB. They then told me they didn’t like my attitude and they refused to fix it. I needed pick it up and take it elsewhere. Griffin’s told the corporate customer service people I was working with that my car was “repaired and returned to the customer”. That was a lie! After months of ineptness, charging me $503, they returned a car with a failed radio unit and a continuing battery drain, exactly as it was on the first time I brought it to them. There was no “repair” just a $503 charge and months and months of aggravation. I took it to John Amato JEEP. They ran a diagnostic, coordinated with the mfg customer service rep who sent out a new radio. Amato JEEP installed it. Total cost $0 because the problem was caused by JEEP and their faulty update. I now have a proper radio unit and no longer a battery drain. Question: Why was Griffin’s Hub so inept, so arrogant, so insistent on doing it their way over and over with no results? I would not recommend anyone take even a scooter or tricycle to Griffin’s Hub. Just Say’n More

I noticed my Jeep Grand Cherokee was leaking fluid so i made an appointment for service. I dropped my car off at 7:20 am on Thursday. They did not look at it until 1:15 on Friday. by 1:40 they had diagn made an appointment for service. I dropped my car off at 7:20 am on Thursday. They did not look at it until 1:15 on Friday. by 1:40 they had diagnosed the problem to be a leaking power steering hose. I was told at this time that they could not order parts until Monday - at 2 pm its too late to order parts? they can not fix and i do not have a car to drive until maybe Monday if they can get the parts. If they would not have taken 29 hours to look at the car they could have ordered the parts and i could have had my car back before the weekend. Simply awful service. More

I was in a major time crunch. My company car was due to be exchanged in 15 days. Management decided to eliminate our fleet and create a new program. It took them an additional 10 days to finalize their r be exchanged in 15 days. Management decided to eliminate our fleet and create a new program. It took them an additional 10 days to finalize their reimbursement plan, leaving me about 5 days to find a new car. They set all sorts of new policies making it most difficult to find a vehicle during COVID. I needed new wheels quickly and with the global parts shortage was desperate. I'm a senior executive and needed something appropriate. Jeff came through with a fully loaded Chrysler 300. Four door sedan, all wheel drive, hands free, lots of style... To speed things along he brought the car to me for the test drive. We agreed on a price quickly. Ruben had the paperwork ready when I came in and it was done in a quickly. While finishing of a few signatures, the crew portered the vehicle. I couldn't ask for a better experience. More

Had my Ram in for service including replacement of the fluid in the rear differential a couple days before driving to SC. After noticing an unusual noise and strange feel from the rear end at the end of t fluid in the rear differential a couple days before driving to SC. After noticing an unusual noise and strange feel from the rear end at the end of the trip, I brought it to a SC Dodge dealer to check on it. They explained that Griffin Dodge did not add a required fluid to the differential oil as needed, and this would eventually cause serious damage. The fluid was added which I paid for along with the inspection fee. I was assured by Griffin’s Hub that I would be reimbursed for the charges. This was over a month ago and I still haven’t seen a check as promised. More