Griffin's Hub Chrysler Jeep Dodge Ram

No disregard I made appt 10days ago for 10am on a Wednesday It is now 230 PM me. Still waiting I specifically told them I am not dropping car off. I have no o I made appt 10days ago for 10am on a Wednesday It is now 230 PM me. Still waiting I specifically told them I am not dropping car off. I have no other vehicle. At time of check in he said it would be early afternoon.. Are you kidding me?? So I basically had to find a ride home only to Return hours later and no answers. Terrible customer service nd what a joke! 100$ to look at my 2016. Replaced axle 2 wks ago nd the Guage is not reading my tire pressure! I mean come on so slow!!!! I'm extremely upset by the actions and miscommunication of this service center so basically out 100$ nd still broken! Wow Dodge come on!!!. Very disappointed!!! More

11 Days of ownership and refused to fix major problem As a Veteran I've never received such Horrible, horrible, horrible mistreatment as a customer. I purchased a 2011 Chevy Cruze on the 21st of December As a Veteran I've never received such Horrible, horrible, horrible mistreatment as a customer. I purchased a 2011 Chevy Cruze on the 21st of December 2017. Drove it home.. Heat didn't work. Brought it back the next day and they fixed it. Called the 4th of January due to oil smell and they asked me to leave it there. I could not so I scheduled an appointment. 1st of all they tried to charge me $100 to diagnose the problem. Then when I refused, they did it for free. Checked it out. Told me it was the oil cooler and it was $900. I had the car for 11 days! Really? $900 and its my fault! Don't even consider a purchase from them. Shameless tactics and lack of ethics. So much for being a reputable dealership. More

very poor customer service Both my fiancé and I purchased brand new vehicles from this dealership and after all of the paperwork was signed, ALL customer service has been extrem Both my fiancé and I purchased brand new vehicles from this dealership and after all of the paperwork was signed, ALL customer service has been extremely poor! Never will recommend nor take my vehicle to this dealership for any work other than in house warranty oil changes. More

As always, great experience We have used Griffin Hub for many years when we are in the market for a new (used) vehicle. The main reason we continue to deal only with Hub is beca We have used Griffin Hub for many years when we are in the market for a new (used) vehicle. The main reason we continue to deal only with Hub is because of the outstanding service we receive from Woody Kroeker. He always manages to find us a great vehicle and good value for the amount of money we are willing to spend on a vehicle and he does everything to accommodate all of our wishes, totally streamlining the process. We highly recommend working with Woody at Hub. He absolutely goes the extra mile in service. More

Used car sale My family has purchased multiple cars at Griffin. Just want to let you know that our sales person Woody Kroeker has been very helpful and takes care My family has purchased multiple cars at Griffin. Just want to let you know that our sales person Woody Kroeker has been very helpful and takes care of any issues that we have had. We highly recommend Woody to others when looking for a vehicle. More

Highly Recommend that buy your vehichle from Woody Kroeker I have bought six vehicles from Woody Kroeker at Griffin's Hub in the past 16 years. Each time, Woody has made the deal a great experience. I visited I have bought six vehicles from Woody Kroeker at Griffin's Hub in the past 16 years. Each time, Woody has made the deal a great experience. I visited Woody yesterday to go over the next vehicle I would like to purchase. That particular one does not currently exist in their inventory, so Woody will search for it until he finds it for me. He has done this successfully for three of the vehicles I have purchased from him. I am looking forward to hearing from Woody when he contacts me that he has found it! I highly recommend that you purchase your vehicle from Woody at Griffin's Hub CJDR! More

Excellent service by Salesman Woody Kroeker & Manager Tom E. Great Experience with leasing my 2018 Grand Cherokee Limited. Woody and Manager Tom Enters were wonderful to work with. I would recommend the dealer Great Experience with leasing my 2018 Grand Cherokee Limited. Woody and Manager Tom Enters were wonderful to work with. I would recommend the dealership and team to all. More

Bought two cars from there, they are not good to loyal cust I have bought 2 cars from this dealer in the last 3 years. My last purchase was a 2016 jeep bought in April of 17. I took my jeep to have the remote s I have bought 2 cars from this dealer in the last 3 years. My last purchase was a 2016 jeep bought in April of 17. I took my jeep to have the remote start looked at it was not working. They told me there was a part under the hood that had physical damage to it so it was not warrantied. They wanted to charge me to replace it. I spoke with the General Manager and explained to him that griffin and the place that I get my oil changed are the only people that go under the hood of my car, I understand one of them broke it but it’s hard to prove who broke it but I asked him to be reasonable as I have bought 50,000 dollars in vehicles in the last 3 years and I am looking to replace my vehicle next summer again. The part and labor was on $150 so it’s not a crazy amount of damage so I asked if we could meet in the middle and he kept going on saying no. Bad customer satisfaction they just lost a potential lifetime customer of a man that buys a new car every 1-2 years.. More

Oak Creek Fan I have bought two cars from this dealership and from Woody Kroeker now and both times were great experiences. Woody really takes care of you as a cust I have bought two cars from this dealership and from Woody Kroeker now and both times were great experiences. Woody really takes care of you as a customer. He helps a lot with any questions and makes sure you are satisfied with everything even after the purchase of the car. He is with you every step of the way and is great to work with when looking for the perfect car to finishing up the paper work. Other dealerships and salesman I compare to as vultures when they see a possible sale but Woody will not disappoint in his customer service. Everyone here is very helpful and reassuring but I am glad that I have gotten to work with Woody for the best experience. More