Griffith Ford San Marcos

The service department uses a sliding scale in telling the truth about their commitments and promises. They always have an excuse - two thumbs down the truth about their commitments and promises. They always have an excuse - two thumbs down More

PICK A DIFFERENT DEALER - I called Griffith on 2/9/23 to inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday (2/13/22) at the latest. When I didn’t hear anything I called Tuesday morning (2/14/23) and left a message. David texted me to let me know they needed more time and when I’d like to pick it up. He said he would have it ready by then. When I arrived I found out that they didn’t do anything. David said the diagnostic team was backed up for 7 days! I’d like to say David over promised and under delivered but that would require him to do something. The entire reason I wanted to get a diagnostic was to determine if I wanted to keep my truck or trade it in. If I do trade in I doubt it will be at Griffith. Good news is there looks to be several other Ford dealerships within 20 miles. More

Worse service I've ever had from any dealership and thats saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do a saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do anything and that they dont have time but we can leave the truck and they will get to it soon. Thats fine since we were planning on leaving it anyway. 10 days later they hadn't even looked at it yet! I tell them I need it back because my wife and I need the vehicle then they magically get it in the shop. The next day they call me and ask me what the issue is- despite us leaving a lengthy list of the issues and the fact that the radio didn't turn on and there were error lights all over the dashboard. So another day later they say they fixed it. I go to pick it up- my wife drops me off so I dont have another ride home. I got to pick it up and the radio is still out and now there are additional error lights and the tire pressure monitor is broken. So I basically spent $500 for them to break my truck further. I text the service manager Tony who laughs at the issue. He then says it was a mistake and texted the wrong person and then proceeds to text me pictures that he was taking of random people in the grocery store... Managers wouldn't call me back or even acknowledge me. Do yourself a favor and never come here. I've never been treated with such a lack of care from any business. They had 0 respect for me as a customer or simply doing the work they were paid to do. More

Bought new f150 they wanted $5000 over invoice settled on $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford M $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford Motor Company warned dealers about over charging customers. I would not recommend this dealership. Ford customer service not much better. JJ More

I wouldn’t even give it a star. This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took m This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took my truck for a oil change on 4/23 and I checked it the following day and the oil was pitch black. It was so upsetting to find out they didn’t do what I had paid for. They had no shame charging the amount they did. It was BS 🤬🤬 Went back Monday morning and the manager was rude un profesional and said if I wanted another oil change I would have to pay again. Like why would I pay for it again when I paid for it and was NOT done. I was my the only one that went to complain. They had at lest 3 other people in line for different things. For any one that need service please check your vehicles before leaving this place. More

Failure to disclose the fact that there was only one key and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I wa and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I was told the only way to get an extra key was to buy their $1000+ "customer care package". I've had several discussions with them over this matter and they have dug in and absolutely refused. I'm not surprised, they will tell you anything to sign, but won't mention or will explain away your concerns. More

Terrible experience. Brought my Ford Escape in 3 weeks Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and the Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and they couldn’t get me in for a few weeks. So I made an appointment for February 8 at 10:00am. I was prepared to wait while they worked on it. Here it is 54 hours later and they haven’t even looked at it!!! Terrible communication. Couldn’t be anymore frustrated than I am right now! More

I would highly recommend this dealership! They are extremely professional and are up front with you on anything you ask! extremely professional and are up front with you on anything you ask! More

I did a lot of research I went to different dealerships and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience was handled. It was a great experience and I was very pleased. More

I worked with Ian Harris and Jack Gable when ordering my Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. More