Griffith Ford San Marcos

absolutely horrible to deal with. can't reach anyone by phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can't seem to get an answer from their own parts dept. it's been dreadful at the service dept. this has been going on for months. More

Went in to look at a car shown online. The sales girl could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with a floor manager that came out asking the same questions the girl did. When told again the price we were looking at he wanted us to go inside. So the sales people and even the managers don't know what is on their lot and what they are asking for them. When I said a good dealership knows what is on their lot he put his had up in my face and walked off. Beware they are not customer oriented at all. More

I dropped my vehicle off at the dealership on June 23 because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio s because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio silence, I learned that there was “coolant intrusion into the cylinder”, meaning I would need an engine replacement. Luckily, the vehicle is under warranty. However, I received little to no communication from the service department regarding my vehicle unless I called and pressed for an update. After the engine was finally replaced, I learned they didn’t work on the AC or struts at all, even though it was part of my original claim. My warranty only covers 5 days of a rental vehicle. Now, I learned that when the claim was submitted to my warranty provider for the engine replacement, they were given a coverage offer that only covered a used engine, not a new one, which they put in my vehicle. Nevertheless, they accepted the payment and proceeded with the repair (all without contacting me about this once). It is now August 30 and I still don’t have a vehicle, have not been offered anything to drive, and am potentially responsible for over $2000 of a repair that is supposed to be fully covered simply because they did not confirm the price before proceeding. DO NOT use this service department. Go anywhere else and you will get better service, only because it is impossible to do worse. More

Do not go here. Waited years for the new bronco to come out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number and no help from dealer. Our daughter’s car went in for a repair and took them 2 1/2 weeks to learn that we paid for the Premium Warranty (3k) and wouldn’t you know it, warranty doesn’t cover that part. Rude and inexperienced staff who doesn’t know the first thing about Customer Service. More

Ian Harris did a great job for me and my family. He was very courteous and detailed. very courteous and detailed. More

We dropped our car off on July 31st. Today August 18th after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships coverin after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships covering this issue. The bulletin also explained that rentals and extended rentals are covered. After all this time with no car we are picking up our rental today. Oh and only for 10 days because they haven't put in for the extended rental yet. When corporate put in our VIN they saw that the dealership took days and weeks to put in claims and information. All the while we have no car. When we've called they tell us people are out with Covid. When we go up there...The people are standing right there in the dealership. Not out on Covid. More

Great customer service and attentive staff. The team did their absolute best to get me the vehicle I wanted at a price that worked for everyone. their absolute best to get me the vehicle I wanted at a price that worked for everyone. More

Ian Harris was very responsive and helpful. Love my new Mach-e! Mach-e! More

My son made two trips in two days (a 45 min drive) because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal togeth because he was keen for a Bronco. However, with passive aggressive, inexperienced and unprofessional staff here, we just couldn’t get the deal together. Price went up $500 overnight. When I said I’d write a review Mr. Ojego, their finance guy, told my son the deal was off. They ought to remember there are other places to buy Ford. More

Bought a 2015 F-150 a week and a half ago and already have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at s have had a negative experience. When I bought the truck, they were friendly and "tried" to work with my payment budget. They are very persistent at selling a $2,000 protection which I did not need because I have AAA. I declined the protection. The truck has a large crack on the windshield and they told me they would fix it because it wouldn't pass inspection. During the test drive, they gave me a spare key but I wasn't told that would be the key that came with the truck. Only after signing all the papers, did they give me that xxx key! On top of that after signing the papers, they told me they wouldn't fix the windshield because they discounted that cost to fit my payment budget. There is no mention of any of that in any of the paperwork I received and signed. People I know that work at other Ford told me I should have been given the key fob with the truck, even if "the customer only gave them that key". I have driven an hour to the dealership, only to be told that they would call be back the next day. It's been 3 days as of now and all they do is avoid me. The funny thing is that they don't even want to call me back for pricing if I were to pay for it myself. The salesman was nice when I bought the truck but after that, they haven't done anything for me! If they are reading this, I want them to know if they do not fix their business model or the issues I am having, they will hear from me and possibly an attorney. Beware of the staff, including management. More