Groove Ford

Good people - very professional and attentive - I would recommend their services . They are on top of every request from the customer . recommend their services . They are on top of every request from the customer . More

If it were possible to give less than a one star review we certainly would. This is absolutely the worst dealer we have ever dealt with. They make promises they dont keep and never return calls or answer q we certainly would. This is absolutely the worst dealer we have ever dealt with. They make promises they dont keep and never return calls or answer questions in a truthful manner. Would not send anyone to this dealer ever!! More

I called last month about test drive of pickup advertised on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stup on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stupid, but sales kid said he took it in on trade for a new pickup and this F150 was in great shape, "nicest pickup traded in here in several months". He called me appx 2 weeks ago, said vehicle was a xxx and it would not be sold to any customer, "it didn't pass my inspection". This 2015 F150 as of 18 Feb 25 is still listed for sale on the dealer's and Autotrader websites. More

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer servi 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame. More

Purchased New F150 Lariat. During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She al During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She also told me during the closing they were giving me 2 free oil changes. HOWEVER, on my finance contract she added $210.00 Maintenance Plan! I called FORD and was told it covered 2 oil changes...EVERYONE LOOK AT YOUR VEHICLE BUYER'S ORDER to verify you didn't also get charged for something you didn't want. More

Recently bought a new Mach E from Groove. Hunter was very knowledgeable and helpful. They made it very easy to get done. Hunter was very knowledgeable and helpful. They made it very easy to get done. More

Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. More

Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead! More

ALWAYS DOUBLE CHECK YOUR PAPERWORK! !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess w !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess what?!?! There was nothing in our contract. Our paperwork kept getting messed up during the deal and we should have walked then. So now without the GAP, we are on the hook for the rest of the payment. Do not trust this dealership! More

Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated. More