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284 Reviews of Groove Honda - Service Center
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January 15, 2017
Fast Service Service was excellent as always! I was in and out in less than an hour and had all the details on the status of my car, the oil change and software up Service was excellent as always! I was in and out in less than an hour and had all the details on the status of my car, the oil change and software update. Thanks guys!! More
by Dave B
Employees Worked With
Helpful January 15, 2017
Awesome customer service! Freedom Honda is the best! Convenient appointments around my schedule, free and quick shuttle, friendly and thorough service reps, especially Danny. Freedom Honda is the best! Convenient appointments around my schedule, free and quick shuttle, friendly and thorough service reps, especially Danny. Top notch customer service! More
by Myra L Patin
Employees Worked With
January 14, 2017
Waited a long time, but received great customer service My visit went much longer than anticipated (even with an appointment)....however, Trevor was very good at keeping me updated and thanking me for my pa My visit went much longer than anticipated (even with an appointment)....however, Trevor was very good at keeping me updated and thanking me for my patience. More
by Sarah Jane Zimmerman
Employees Worked With
Trevor
January 13, 2017
Regular maintenance plus needed repairs discovered by mechan Dave handled my service appointment.. Mechanic discovered problems with alignment, brakes, so had those done in addition to regular maintenance. Use Dave handled my service appointment.. Mechanic discovered problems with alignment, brakes, so had those done in addition to regular maintenance. Use shuttle service which was also excellent. More
by CA2COJean
Employees Worked With
Dave
January 12, 2017
Great group! This service department is great. Very friendly and prompt. We have taken our vehicle here several times and have never been disapointed. We have This service department is great. Very friendly and prompt. We have taken our vehicle here several times and have never been disapointed. We have always been taken care of well and they never try to push unnecessary repairs on us. This is by far the best honda service department in town. More
by Carmenshonda
October 08, 2016
Quick and Friendly! They took care of the oil change and tire patch in no time. Much quicker than I expected and had surprisingly good coffee and donuts while I waited. They took care of the oil change and tire patch in no time. Much quicker than I expected and had surprisingly good coffee and donuts while I waited. Very glad I purchased my Civic here! More
by RobV
March 14, 2016
Are all car people crooked, incompetent and profit fixated? In a nutshell they told me that my Odyssey needed service that was already performed (i.e. air filter, cabin filter, power steering fluid), misdiagnos In a nutshell they told me that my Odyssey needed service that was already performed (i.e. air filter, cabin filter, power steering fluid), misdiagnosed a power steering leak and then treated me like the plague. In addition they said I needed a wheel alignment but when I took it somewhere else it spec'd fine. These people are supposed to be the cream of the crop for expertise and reputation but when they replaced a power steering pump and it turned out to be the hose and was still leaking I took it back. The good news I go it fixed at no charge. The bad news it took hours to replace a hose. This vehicle has been a money pit and when you add crappy service on top of it I'm not likely to buy another Honda ever. Follow up: I sent a message response to theirs. She wanted more information so I referred her to my Yelp review which is more detailed than this. No further response from them. I have to assume they haven't any defense for their train wreck service department. More
by dmarklin
Employees Worked With
Dan Moran
March 14, 2016
Great service all the way around We recently purchased a new, used, Honda from a private party. We took the vehicle to Freedom Honda for our first maintenance check. Everyone we worke We recently purchased a new, used, Honda from a private party. We took the vehicle to Freedom Honda for our first maintenance check. Everyone we worked with, from the service associates, to the service manager, to the wonderful shuttle driver Paul W, have been helpful, gracious, and courteous. More
by PeggyHR
Employees Worked With
Paul Wunder, Dan Moran
March 04, 2016
Excellent customer service I brought my Honda in for a safety recall with the expectation I would be without my vehicle for the majority of the day. I was greeted by Jerrell who I brought my Honda in for a safety recall with the expectation I would be without my vehicle for the majority of the day. I was greeted by Jerrell who quickly moved through the process of checking in, he updated my information in the system and went above and beyond to find me a ride home when the service shuttle was out. After only an hour my Honda was ready; Jerrell quickly got the paperwork in order and I was on my way. Jerrell displayed EXEMPLARY customer service; it was great to work with one person from beginning to end. Thank you for making my visit rewarding. More
by manekah
Employees Worked With
Jerrell Ferguson
August 28, 2015
Great dealership The service center is great. Bring my Honda here for all maintenance and the service is excellent! Had a problem and they made it right. I wouldn't br The service center is great. Bring my Honda here for all maintenance and the service is excellent! Had a problem and they made it right. I wouldn't bring my pilot anywhere else! More
by Rebecca
Employees Worked With
