Gross Buick,Inc.

Always take good care of us. Mark even worked us in when there was a problem with scheduling so I didn’t have to make another trip. Thanks Mark Mark even worked us in when there was a problem with scheduling so I didn’t have to make another trip. Thanks Mark More

Everyone was very friendly, knowledgeable and very helpful! Not pushy at all. From sales to financing, everyone was great! helpful! Not pushy at all. From sales to financing, everyone was great! More

I noticed for the 2 hour inspection. I was charged for a lot of things. I saw that the person that was doing. The inspection was looking at. I don't know if it was worth telling me or no I was charged for a lot of things. I saw that the person that was doing. The inspection was looking at. I don't know if it was worth telling me or not. But it would have been nice to know if my breaks. He was looking at we're good or bad. I notice other things he told me that we're bad, and I know I told him things that were bad on the vehicle. But to be honest, for being charged for 2 hours for our vehicle inspection. And only getting a very short inspection list did not seem right. I wasn't looking for more things to be wrong with the vehicle. I know things that were wrong with the vehicle that weren't brought to my attention, because I pretty much brought it to them blind pretty much to say hey, tell me what's wrong with my vehicle. And the only items I saw that were brought to my attention were. Simple items that could cost a lot of time. One key factor I was annoyed with, because I knew my reverse lights weren't working on the car, but it wasn't brought to my attention in the inspection. My confidence in the shop would have been greatly increased if they caught a lot of simple little things and brought it to my attention. Yes my vehicle is 32 years old but simple little things brought to my attention by a tech that's over 30 years. In experience, in this lineup work, that would of have been greatly appreciated. But I will say the service writer lady in the office who wrote up, my bill was awesome. More

It was good. Apparently, all was checked and didnt need more service. We asked if the tires needed to be rotated and they Checked and said they were fine. Apparently, all was checked and didnt need more service. We asked if the tires needed to be rotated and they Checked and said they were fine. More

Great to work with, Found the problem and fixed it, Even got a loaner for the time it was in the shop, Pet friendly, Kid approved 😃 got a loaner for the time it was in the shop, Pet friendly, Kid approved 😃 More

Very thorough and friendly. Eleven more words. Gross is one of the best dealerships I've dealt with. Eleven more words. Gross is one of the best dealerships I've dealt with. More

Always excellent . Great service Always kind. I received an appointment in fast time Excellent Great service Always kind. I received an appointment in fast time Excellent More

Works well for my convenience, on my way home. Friendly staff. Quick service schedule for my oil change Friendly staff. Quick service schedule for my oil change More

Always great customer service and timely service for appointments. Great job! Nice that they have vehicle to use for errands appointments. Great job! Nice that they have vehicle to use for errands More

Very informative and willing to show the vehicle that we purchased. They answered all questions that we had thoroughly. purchased. They answered all questions that we had thoroughly. More