I drove 60+ miles from MA. to see a used SUV they had advertised on websites. Decided to purchase it and signed preliminary purchase documentation that day. Was advised I would be charged an additional $498 conveyance fee that I later found out would have been negotiable. After returning home that day, I secured an auto loan at my bank, and withdrew money for a down payment. I also was trading in my SUV vehicle. Upon arriving there the next day, I was suddenly advised they didn't have the title for the SUV I was buying, and weren't sure when they would be receiving it. Figuring it would be a minimum wait, I finished the vehicle purchase that second day. Upon driving the vehicle home the 60+ miles on Route 395, when it got dark out I discovered the right front low beam headlight was out, the parking light was out, and the rear registration plate light was out, leaving me in a somewhat hazardous situation on the highway. So much for the pre-delivery check at the dealership. I did not receive the vehicle title nor registration and MA. plates so I could not inspect my new vehicle, nor legally drive it for nearly two weeks, finding out that in MA., since Grossman didn't have the title in their name yet, I couldn't drive it in MA. because technically they didn't officially own it without the title to even be able to sell it to me! Though after about 3 days they did deliver a nice loaner vehicle to me for a week, my phone call and email message to the manager asking for her help in expediting the resolution of the title delay, and possibly having the $498 conveyance fee refunded to me in light of the lengthy inconvenience and aggravation, she totally ignored my messages and never responded. The salesman first asked me to let his delivery driver, who was to drop off the loaner car to me, be able to drive my newly purchased truck the 60 miles back to the dealership from MA. for his transportation, despite the vehicle being covered under my insurance, and illegal for even me to drive! Needless to say, I told him that was NOT happening. In fairness to the dealership, despite the unacceptable nearly two week title and registration delay, being rudely ignored by the manager, and the headlight issues which they did later reimburse me for, I did get a fair price on the vehicle I purchased. However I feel Grossman Nissan Chevrolet should not be advertising and selling vehicles prematurely to customers without a viable title in hand FIRST. Obviously customer service was not a concern of the dealership nor the apathetic manager in my case, and I can't in good conscience recommend this dealership. There seemed to be no accountability. Even on the day I was finally promised that my registration and registration plates would arrive at my house at 10 AM, nobody showed up nor called. Three calls later by me to the dealership that day, and nobody knowing anything about it, the items were finally delivered at about 5 PM. Beware.