Grote Automotive of Rockford

Everyone was very friendly however they sold us a car that the engine light kept coming on and the air conditioner wasn’t working properly so they had to order a hose. Then the warehouse didn’t send the that the engine light kept coming on and the air conditioner wasn’t working properly so they had to order a hose. Then the warehouse didn’t send the clamp, so we had to wait 2 days for that. It’s been 9 days and I still don’t have the car. The service manager doesn’t communicate with me so I don’t know when we will get the car. I’m to the point where I don’t want the car and will go somewhere else. I’ve never had this problem buying a car More

Kenneth was very good at take care of me at grote automotive .he deserves a raise , automotive .he deserves a raise , More

Very helpful staff . Very knowledgeable.. Made the process easier for financing the vehicle . Convenient location Very knowledgeable.. Made the process easier for financing the vehicle . Convenient location More

The buying process was good now to get things changed on it is not going well it is not going well More

This was my first car purchase in life. Kelly the car Spaz helped the buying process go smoothly and we are literally in our new truck on a much needed road trip. Kelly the car Spaz helped the buying process go smoothly and we are literally in our new truck on a much needed road trip. More

They sold us a vehicle and told us they fixed everything before we could take it off the lot. But lo and behold, we had to take the car in to fix the alignment a day later and then it threw a check engine l before we could take it off the lot. But lo and behold, we had to take the car in to fix the alignment a day later and then it threw a check engine light within less than 4 days of having the car. I wanted to have something positive to say but this is just absolutely ridiculous and frustrating. More

Very helpful and they were very professional would recommend them to friends and family 👍 for sure recommend them to friends and family 👍 for sure More

Went in desperate for a vehicle. Told them all my search requirements and what I could pay. They steered me into a car that was over my budget by a significant amount, and due to my Told them all my search requirements and what I could pay. They steered me into a car that was over my budget by a significant amount, and due to my desperation, I accepted the deal. Now, after reviewing my situation, I don't know if I can make the payments. Im stuck now and don't know what to do More