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Grote Automotive of Rockford

Rockford, IL

4.0
44 Reviews
Call Dealership (779) 888-5000

7396 N Cherryvale Mall Dr

Rockford, IL

61112

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44 Reviews of Grote Automotive of Rockford

May 30, 2025

Love the car and dealers. Easy to understand and helpful in assisting in dire situations. More

by kimbleartist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis, Steve Gasner, Craig Gates
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May 25, 2025

Very knowledgeable and helpful very friendly atmosphere Took the time to get the vehicle I wanted More

by James Nelson
Recommend Dealer
Yes
Employees Worked With
Kenneth
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May 24, 2025

She took her time and got me what I wanted Then she went out her way to make it happen More

by kevin73casey1
Recommend Dealer
Yes
Employees Worked With
Kelly
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May 23, 2025

Kenneth was great very helpful i would come to see him for all my vehicles More

by James Nelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Brandle, Steve Gasner, Craig Gates
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May 23, 2025

I gave louis a call and he contacted me back later that week. Hlwe stayed in touch and ran numbers for some vehicles I was interested in.Later that week he worked his numbers and got me into a new vehicle. More

by reginalhoarde77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Vera , Steve Gasner, Craig Gates
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May 10, 2025

Luis did really well with helping me through the whole process of getting my car. Even after getting it, he’s helped me through anything I was confused on. Super cool patient and kind. More

by leilani nunez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
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May 10, 2025

They need to go out of business for bad business practices and holding their products until the loan originator cancels the agreement so they can sell at a higher rate. Wait . Is that not illegal More

by Neveragain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay
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April 30, 2025

Unclear. She was distracted with other customers and didn't have answers to many of my clear questions. Didn't give me much time and rushed through the sale p More

by cardenaslpc
Recommend Dealer
No
Employees Worked With
Kelly
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May 02, 2025 -

Grote Automotive of Rockford responded

Thanks for reaching out and letting us know about your experience. We’re sorry to hear things didn’t go the way you expected, and we truly appreciate you taking the time to explain everything. It’s clear that the process was frustrating—from the long day at the dealership to the condition of the vehicle and the breakdown shortly after. That’s not the kind of experience we want any of our customers to have, and we want to do what we can to help. We’d like to take a closer look at your situation so we can better understand what happened and explore any options for support or resolution. If you’re open to it, please give us a call at [phone number] or email us at [email] so we can talk things through. If you have any paperwork from the repairs or warranty claims, having that handy would help. Again, we’re sorry for the hassle this has caused. We appreciate your patience and the chance to follow up. Best, Craig Gates GM Grote Rockford 779-888-5000

April 05, 2025

Just great people to deal with . Got the truck I wanted for the price I wanted and the payment I wanted . Would go thear first befor any place. Mike spitzer More

by mikspi40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gasner
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February 15, 2025

I had a lot of communication issues at first but once I finally got through and was able to speak with Savannah who in return connected me with Mike in the service department everything was great. They lis More

by Anthhughes15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah, Mike
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