Group 1 Acura Southwest Houston

Received a bait and switch offer for an Acura Mdx with technology in the mail. The particular VIN turned out to be a demo “base “model. The general manager Paul Christian did a great job and gave me a gre technology in the mail. The particular VIN turned out to be a demo “base “model. The general manager Paul Christian did a great job and gave me a great deal and I ended up purchasing. Just disappointed that the pricing model did not match the offer portion More

Service adviser Mr. Antonio Moara very knowledgeable, respectful and friendly. Timely completion of service. Waiting area specious and clean. Antonio Moara very knowledgeable, respectful and friendly. Timely completion of service. Waiting area specious and clean. More

My recent service experience did not meet my expectations, primarily due to the customer service. As a walk-in customer, I was greeted but was not provided with any instructions regarding the expectations, primarily due to the customer service. As a walk-in customer, I was greeted but was not provided with any instructions regarding the check-in process or expected wait time, leaving me unsure of what to do next. The manager assisted me after I entered and asked whether I would be waiting or if someone would be picking me up. In the past, I have been provided with a courtesy vehicle, which later changed to an Uber service. During this visit, I was informed that transportation was limited to a one-way ride. When I asked about the change, the manager explained that providing transportation was costing the dealership a significant amount of money. While I understand that policies and costs can change, I did not feel that explanation was appropriate in a customer interaction. As a long-time customer who regularly spends between $200 and $500 or more on vehicle maintenance, I believe the conversation should have focused on the current policy rather than the dealership’s expenses. Many customers rely on transportation options because they are working professionals, and this service is an important part of the overall customer experience. I do want to recognize my technician, who provided good service overall. The only issue was that my rear windshield wiper was not replaced as expected. More

Easy making service appt online and Antonio is a good advisor. Makes the process easy. advisor. Makes the process easy. More

Antonio did a very good job today. Greeting was prompt. Antonio was thorough with explaining the services that needed to be performed including pictures. Greeting was prompt. Antonio was thorough with explaining the services that needed to be performed including pictures. More

Customer service is fantastic, dealership very organized and clean. My service advisor Antonia Mora is great, kept me updated, took the time explained everything to me in detail. and clean. My service advisor Antonia Mora is great, kept me updated, took the time explained everything to me in detail. More

Acura service always takes care of my car. I trust them and Brandy, my advisor goes above and beyond to make the experience a pleasant one. I trust them and Brandy, my advisor goes above and beyond to make the experience a pleasant one. More

Everything was done in timely manner and the service consultant was knowledgeable and answered all of the questions and concerns. consultant was knowledgeable and answered all of the questions and concerns. More

They Provide me the best quality service for me that would be the choice to visit thier center would be the choice to visit thier center More