Group 1 Acura Southwest Houston

I called about a vehicle I had seen on the internet and the receptionist handed the call over to Darrell Lowe. The next day I went to the dealership to see it and take it for a spin. I instantly fell in lo the receptionist handed the call over to Darrell Lowe. The next day I went to the dealership to see it and take it for a spin. I instantly fell in love with the car and I know my Acura knowledge! Darrell was very informative and patient with my one-million questions. He made me feel confindent in the descision I was making and was honest about everything right from the start. Needless to say I purchased the vehicle less than a week after seeing it and getting all my financing information delivered to me in a timely and organized fashion. My parents also appreciated the respect and time Darrell took to really give us the "personal" experience most car dealerships and sales representatives fail to deliver. I know that if I ever have any questions or problems with the future of my vehicle Darrell will make an effort to get the issue resolved as soon as possible. I want to thank him for his curtious and positive attitude, it made my car buying experience all the better! He even got me a new car gift, a new air freshner! in addition, he also bundled in some new tires after I expressed my concern for the old ones previously on the vehicle. I appreciate him and a few of the other Sterling McCall Acura employees going the extra mile to ensure my safety and happiness as a new car buyer! :) Regards, Robin, Kundan and Manjit Josan More

My advisor was genuinly happy to see me. I didn't feel rushed through the process. I will keep coming here and will tell everyone I know. Mr. Marquez gives a new name for advisor. It's a good name. I rushed through the process. I will keep coming here and will tell everyone I know. Mr. Marquez gives a new name for advisor. It's a good name. I love my Acura. I feel confident that it will be serviced to my satisfaction. I plan on having it for years to come. Sincerely, Mitchell Ryan More

Overall the dealership is easily accesible, spacious, clean with ample parking for customers. The sales person I dealt with, Darrell Lowe have been very pleasant, knowledgeable and not pushy. He have be clean with ample parking for customers. The sales person I dealt with, Darrell Lowe have been very pleasant, knowledgeable and not pushy. He have been very generous with his knowledge and took time to explain things. I have the looked at other dealerships with the same spec vehicle and my decision in buying the vehicle was eventually based on the friendly services provided. I highly recommended this dealership. Awesome job Darrell!! More

I am a repeat customer because of the great service i get EVERY TIME from Service Advisor Luis Marquez. He is the most friendly, patient person I've dealt with at this dealership. He owns your service proble EVERY TIME from Service Advisor Luis Marquez. He is the most friendly, patient person I've dealt with at this dealership. He owns your service problem to the end and makes sure you are comfortable in the service area while you wait. His Service Manager Bob should take notes from Luis on how to treat customers, because (unfortunately) he is not a very good people person when issues do arise. Kudos to you, Luis! You are the only reason I drive right past John Eagle Acura to have my car serviced @ Sterling McCall!! Somebody should give this kid a raise! More

I walked into the dealership, but was not serious on buying a new vehicle. But Sterling McCall Acura gave me a very good trade in for my truck and gave me very good interest rate. Also my sales person buying a new vehicle. But Sterling McCall Acura gave me a very good trade in for my truck and gave me very good interest rate. Also my sales person was very knowledgeable and friendly. I ended up with a 2010 Acura TL with the tech package. More

I walked into the dealership, but was not serious on buying a new vehicle. But Sterling McCall Acura gave me a very good trade in for my truck and gave me very good interest rate. Also my sales person buying a new vehicle. But Sterling McCall Acura gave me a very good trade in for my truck and gave me very good interest rate. Also my sales person was very knowledgeable and friendly. I ended up with a 2010 Acura TL with the tech package. More

We are repeat Sterling McCall Acura customers and extremely proud of it. We have always been treated with kindness and respect. The end of our lease was approaching and we stopped in for clarificat extremely proud of it. We have always been treated with kindness and respect. The end of our lease was approaching and we stopped in for clarification on the terms. Dale (finance dept.) was so friendly and very helpful. We expressed interest in the RDX and she introduced us to Oscar Trejo - he was very knowledgeable about the product, offered a test drive which I declined because of inclement weather. He suggested a test drive in the parking lot!! which was great because I realized that the RDX wasn't for me. At our request, Oscar introduced us to the MDX which again he explained features, engine, safety, etc. We took another test drive in the parking lot and I absolutely loved the vehicle. The price was a bit scary and we let Oscar know we would be looking at other makes and models. He understood our concern and never pressured us although he did offer his services if we should so choose. After much research and several test drives of other vehicles, we decided on the MDX. There was never a doubt that we would buy from Oscar Trejo at Sterling McCall. When we were ready to deal, he was too. We agreed on a deal very quickly. I recommend Oscar Trejo and Sterling McCall Acura to anyone who should be in the market for an Acura. More

The service employee the assisted me was great and very knowledgable. Luis was very friendly and helped me through the entire process. I love the work they completed and the friendly atmosphere they were a knowledgable. Luis was very friendly and helped me through the entire process. I love the work they completed and the friendly atmosphere they were able to create. There were other businesses that were cheaper but I chose Sterling McCall because of their professionalism and great service. More

I don't like going to the dealerships because its confusing and it takes a long time but at Sterling McCall Acura they make me feel comfortable. I like the friendly staff and my knowledgeable service confusing and it takes a long time but at Sterling McCall Acura they make me feel comfortable. I like the friendly staff and my knowledgeable service advisor Luis Marquez for explaining everything to me More

I have two reasons for rating Sterling McCall Acura 5's in all categories. 1) BOB COOK, the Fleet and Leasing Manager / Bob's always professional manner, throughness, courtesy, and promptness is rare today in all categories. 1) BOB COOK, the Fleet and Leasing Manager / Bob's always professional manner, throughness, courtesy, and promptness is rare today throughout every sector of our economy. My relationship with Bob has lasted for more than twelve years and seven Autos; two of which I am currently leasing. My dealings with him has always been hassle-free. And, 2) Sterling McCall has provided outstanding customer service, and vehicle service. In addition, and just as important, it has professional, very competent, and courteous personnel beginning with the greeter and ending with the Administrative staff. More