Group 1 Acura Southwest Houston

1) They have excellent customer service. 2) The advisors are knowledgeable about their job. 3) They fixed my car on time. 2) The advisors are knowledgeable about their job. 3) They fixed my car on time. More

Well done Antonio the advisor who helped me . he was amazing .very professional.keep it up he was amazing .very professional.keep it up More

The service representative kept me informed as to the status of my vehicle and explained everything. status of my vehicle and explained everything. More

Easy to book and great package pricing on oil changes. Justin got me in and out quickly. Justin got me in and out quickly. More

Very accommodating Antonio is very helpful Very professional No muffins and free water Service is really good professional No muffins and free water Service is really good More

Received a bait and switch offer for an Acura Mdx with technology in the mail. The particular VIN turned out to be a demo “base “model. The general manager Paul Christian did a great job and gave me a gre technology in the mail. The particular VIN turned out to be a demo “base “model. The general manager Paul Christian did a great job and gave me a great deal and I ended up purchasing. Just disappointed that the pricing model did not match the offer portion More

Service adviser Mr. Antonio Moara very knowledgeable, respectful and friendly. Timely completion of service. Waiting area specious and clean. Antonio Moara very knowledgeable, respectful and friendly. Timely completion of service. Waiting area specious and clean. More

My recent service experience did not meet my expectations, primarily due to the customer service. As a walk-in customer, I was greeted but was not provided with any instructions regarding the expectations, primarily due to the customer service. As a walk-in customer, I was greeted but was not provided with any instructions regarding the check-in process or expected wait time, leaving me unsure of what to do next. The manager assisted me after I entered and asked whether I would be waiting or if someone would be picking me up. In the past, I have been provided with a courtesy vehicle, which later changed to an Uber service. During this visit, I was informed that transportation was limited to a one-way ride. When I asked about the change, the manager explained that providing transportation was costing the dealership a significant amount of money. While I understand that policies and costs can change, I did not feel that explanation was appropriate in a customer interaction. As a long-time customer who regularly spends between $200 and $500 or more on vehicle maintenance, I believe the conversation should have focused on the current policy rather than the dealership’s expenses. Many customers rely on transportation options because they are working professionals, and this service is an important part of the overall customer experience. I do want to recognize my technician, who provided good service overall. The only issue was that my rear windshield wiper was not replaced as expected. More

Easy making service appt online and Antonio is a good advisor. Makes the process easy. advisor. Makes the process easy. More

Antonio did a very good job today. Greeting was prompt. Antonio was thorough with explaining the services that needed to be performed including pictures. Greeting was prompt. Antonio was thorough with explaining the services that needed to be performed including pictures. More