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Group 1 Acura Southwest Houston

Houston, TX

4.8
1,380 Reviews

10455 Southwest Freeway

Houston, TX

77074

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Showing 1,380 reviews

September 22, 2026

Wonder people. Dealership cares about people by giving complimentary general maintenance service. Wonderful, Wonderful, Wonderful More

by valeriasparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy with pony tail pulled back is exce, Grecia Vega
Sep 23, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2026

Vehicle service at Sterling McCall Acura was prompt and well-done. Brandy Ramirez has been a very helpful service advisor. For the mechanical inspection report, it checklists everything, but lacks enoug More

by Np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez, Grecia Vega
Sep 21, 2026 -

Group 1 Acura Southwest Houston responded

Np, thank you for your kind words about our prompt and well-done service, and for recognizing Brandy Ramirez as a helpful service advisor. We appreciate your feedback regarding the mechanical inspection report and understand the importance of clarity and detail. We look forward to serving you again!

September 18, 2026

Very nice people and fast service I like it I recommend and provide all attention to the customer and the team More

by jajorgeayala27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Sep 21, 2026 -

Group 1 Acura Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Acura Southwest Houston! Thanks again for the recommendation, and have an amazing day!

September 17, 2026

Dealership service is great. I’ve been going for years and refuse to go anywhere else More

by Bkelle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
Sep 22, 2026 -

Group 1 Acura Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Acura Southwest Houston! If you have any further questions, please don't hesitate to reach out!

September 15, 2026

Always courteous and on time for the scheduled appointment. David lets me know when anything is amiss and only advises service that is necessary each visit. The. Service department is quick and More

by Kandreasen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Sep 18, 2026 -

Group 1 Acura Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2026

I always go to this dealership since they take great care of my car. They are very professional and attentive. More

by jennifertellepsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Sep 14, 2026 -

Group 1 Acura Southwest Houston responded

Hello, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

September 11, 2026

Worst car buying experience. Horrible communication and customer service skills. Don't waste your time here. More

by Teresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike, Kody and Yezin
Sep 16, 2026 -

Group 1 Acura Southwest Houston responded

We’re sorry we were unable to meet your expectations. Unfortunately, we cannot control when new vehicles arrive from the manufacturer. We wish you all the best in your vehicle search, and we’re always here if you need anything in the future. Kolby R. Wahl General Manager kwahl@Group1Auto.com

Sep 16, 2026 -

Teresa responded

If you can't control when the vehicle was going to arrive why did all your staff continue to give us a date? Why was I allowed to go to finance, get approved, given a VIN number and no one have a clue of the arrival date? To top if off no communication to the customer at all. # Team Gilliam Acura for getting the job done. Thank you

September 10, 2026

Brandy R. is so awesome! She is kind and always friendly. I come to this specific dealership just to work with her! She is so valuable to this company and just More

by ladybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Sep 14, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Acura Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!

September 08, 2026

Friendly and timely service, ranking of vehicle’s issues prioritizing and letting customer know the bottom line. More

by Jyoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Sep 09, 2026 -

Group 1 Acura Southwest Houston responded

Hello Jyoti, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 07, 2026

This dealership provides highly trustworthy, effective auto repair work on Acuras. They’re also very good at communicating with customers. More

by iossakow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Sep 08, 2026 -

Group 1 Acura Southwest Houston responded

Hi, thank you so much for your positive comments about Group 1 Acura Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!