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Group 1 Acura Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
1,325 Reviews
Call Dealership (713) 596-2300
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10455 Southwest Freeway

Houston, TX

77074

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Showing 1,325 reviews

March 13, 2026

I have been coming to this dealership for decades. They are always courteous and responsive. If the issue does not get resolved the first time, they keep working on a solution until we solve the pro More

by dbwesthou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
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Mar 16, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

Waiting time is too long. I waited more than 4 hours for a fuel pump replacement. More

by Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
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Mar 14, 2026 -

Group 1 Acura Southwest Houston responded

We apologize for the long wait time you experienced for your fuel pump replacement. Our team is dedicated to providing quality service and we will work to improve our efficiency. Thank you for your patience and understanding.

March 10, 2026

A reasonably good experience. I would recommend being very thorough inspecting the vehicle prior to signing paperwork and driving off the lot. I am disappointed with the overall More

by Sid1577
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Report | Print
Mar 13, 2026 -

Group 1 Acura Southwest Houston responded

We’re sorry to hear that the overall condition of the vehicle and the dealer add-ons did not meet your expectations. Our goal is always to be transparent and ensure every customer feels confident and satisfied with their purchase. Your comments regarding the inspection process and purchase time are valuable and will be shared with our team so we can continue improving. Thank you again for your feedback and for choosing our dealership.   Paul Christian General Manager 713-596-2318

Mar 13, 2026 -

Sid1577 responded

Paul, I am happy to discuss my experience with you. Feel free to give me a call. In the meantime, my expectations from Honda's luxury brand are very high. Your salesman, Kevin, was professional and the overall people experience was good. Your challenge is justifying your dealer add-ons when the work was not done. To charge $999 for a protection package, including "ceramic coating", is steep and was never done. In fact, the vehicle was not washed properly when I took delivery. If you want to resolve the issue, refund the add-on cost and I will bring back the box of products to you personally.

March 10, 2026

Great service and value to oil changes. Antonio was very friendly and communicative. Will come back again. More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio, Grecia Vega
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Mar 13, 2026 -

Group 1 Acura Southwest Houston responded

Hello Julia, we're happy to hear you had such a positive experience with Antonio! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2026

Justin Jackson was helpful in addressing my service needs. Definitely recommend to friends and family members. More

by Siddiqui4997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Jackson
Report | Print
Mar 12, 2026 -

Group 1 Acura Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 06, 2026

I’m always pleased to be in this dealership for my vehicle maintenance and repairs More

by Uzoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio. Mora
Report | Print
Mar 07, 2026 -

Group 1 Acura Southwest Houston responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Mar 08, 2026 -

Uzoma responded

Thanks

March 05, 2026

Acura dealership is the only dealership I have bought from since 1996 Acura are good cars More

by lowejlowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert , Grecia Vega
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Mar 07, 2026 -

Group 1 Acura Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Good services and very helpful my Advisor Justin Jackson are very helpful and thank you very much More

by alexsrithong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Jackson , Grecia Vega
Report | Print
Mar 06, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we're happy you found Justin Jackson to be so supportive during your experience here at Sterling McCall Acura. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2026

David Gilbert helped me today. He is very nice and polite. Always helps me with my repairs. I feel like I can trust him. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Report | Print
Mar 05, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2026

The experience was great! The sales agent Kevin I worked with was 10/10. Very helpful and knowledgeable. More

by valentinapaeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Lozano Vidales
Report | Print
Mar 03, 2026 -

Group 1 Acura Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura. Please don't hesitate to reach out if there's anything additional we can do for you.

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