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Group 1 Buick GMC North
Houston, TX
1,405 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,405 reviews
April 17, 2026
Terrible experience. Ever since John Beck sold this dealership to Group 1 Automotive, the service has gone downhill. Long wait times for even a simple oil change, and Ever since John Beck sold this dealership to Group 1 Automotive, the service has gone downhill. Long wait times for even a simple oil change, and there’s always an attempt to tack on additional services. I routinely take their recommendations to Reliable Auto Repair on Perry Rd for a second opinion, and 99% of the time, those extra services aren’t necessary. Unfortunately, I’m locked into a prepaid service agreement for now, but once that ends, I will be moving all future service to Reliable Auto Repair. I’ve had consistently poor experiences here—including when my truck was stolen and they coordinated repairs through a third-party provider. Even that process was frustrating. For comparison, we service our Honda at John Eagle, and it’s a completely different experience—quick, efficient, and no unnecessary upselling. Would NOT recommend. More
by Jholder912003
Employees Worked With
April 11, 2026
Fast response to my questions friendly service . First GMC i like how they keep me updated on status of my vehicle First GMC i like how they keep me updated on status of my vehicle More
by Kennylinks44
Employees Worked With
April 10, 2026
our car broke down in Houston and we were scheduled to leave the following day and they got it in first thing in the morning and we were on the road right around noon the next day! Chris and the service d leave the following day and they got it in first thing in the morning and we were on the road right around noon the next day! Chris and the service department was helpful in getting that all taken care of and we do appreciate it! More
by kkniss
Employees Worked With
chris
April 02, 2026
Awesome service. !! Salesman Edgar Ramirez was beyond expectations on help me on get my truck. Thank you Edgar and Ty group 1 north . !! Salesman Edgar Ramirez was beyond expectations on help me on get my truck. Thank you Edgar and Ty group 1 north . More
by ismaelbetancourt26
Employees Worked With
Efrain sales manager
April 01, 2026
Amazing customer service! I made a last minute appointment and there was no trouble whatsoever. The service was speedy and great and thank you to Christina Fernandez for the h I made a last minute appointment and there was no trouble whatsoever. The service was speedy and great and thank you to Christina Fernandez for the help as well. Will be recommending to my friends and family and will be coming back in the future! More
by rulisred
Employees Worked With
Christina Fernandez
April 01, 2026
The service department seems great IF you have a Buick or GMC product. I brought my VW Atlas (that I purchased from them) in for a scheduled complimentary oil change at 7:00 am. Initially, the service tech a GMC product. I brought my VW Atlas (that I purchased from them) in for a scheduled complimentary oil change at 7:00 am. Initially, the service tech and the service manager discouraged me from having my oil changed claiming that they didn’t have the oil filter for my vehicle. You knew when you offered me the oil change that I had a VW. You knew when I scheduled the appointment that I had a VW Atlas. The time between me receiving the email offer for the oil change and scheduling the appointment was about a year because I don’t drive the vehicle that much. I think that’s ample enough time to get an oil filter! I finally was able to get a tech that was willing to go through the trouble of getting the necessary filter to do the oil change. However, I was at that dealership for about 3.5 hours for that COMPLIMENTARY oil change. More
by BC
Employees Worked With
John
April 01, 2026
Being client for over 10 years and every time I need service they take care of me with or with out appointment 10 of 10 always. service they take care of me with or with out appointment 10 of 10 always. More
by salvaje0483
Employees Worked With
