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Group 1 Buick GMC North

Houston, TX

4.4
1,529 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,529 reviews

October 05, 2026

Always prompt and courteous service Kept me in the loop entire visit This is why we bring all our vehicles here More

by Biglo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
October 05, 2026

Worked with Edwin…. he was awesome, low pressure, and respectful. Would buy from him again. More

by Jmcmanus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2026

I had an appointment at 9:30 for an oil change and tire rotation. Walked out of there at 12:45. Ridiculous the service guy said we are really busy. They need to make sure the ones with appointments are tak More

by Karen.meador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 05, 2026 -

Group 1 Buick GMC North responded

I completely understand your frustration. You made an appointment for 9:30, so waiting until 12:45 for an oil change and tire rotation is unacceptable. Being told they were “really busy” doesn’t make much sense when you have a scheduled appointment. And having the tire pressure sensor go off shortly after leaving makes the situation even worse. They should have checked the tire pressure and made sure everything was properly taken care of before returning your vehicle. Please reach out to me to rectify your tire light issue, if it has not been already. Eric Clifton Service Director Group 1 Buick GMC North eclifton@group1auto.com

October 02, 2026

Great inventory selection to choose from. Helpful staff and they didn’t mess around….straight to business…much appreciated. More

by Stallons1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIchelle Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2026 -

Group 1 Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2026

Helpful and courteous staff who genuinely wanted to help meet my needs as a customer. More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2026 -

Group 1 Buick GMC North responded

Hi Dan, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

September 28, 2026

Franky was amazing. I loved my experience and I highly recommend Group 1 to anybody More

by Starrlandb1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2026 -

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC North! If you have any further questions, please don't hesitate to reach out!

September 26, 2026

Mixed service experiences, some good, some bad, service should be just that. Do better at clearer communication, setting appropriate expectations, critical thinking and problem solving, and timeliness. Dea More

by michael.alcaraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
Oct 04, 2026 -

Group 1 Buick GMC North responded

Good Morning, Michael.alcaraz, Thank you for taking the time to share your feedback. I am truly sorry to hear that your recent service experience did not meet the level of care and professionalism that we strive to provide. I understand your frustration regarding the communication, timeliness, and overall experience you received. Clear expectations, proactive updates, and effective problem-solving are all essential parts of providing exceptional service, and it is disappointing to learn that we fell short in those areas during your visit. We appreciate your candid feedback because it helps us identify opportunities to improve. While I am glad there were some positive aspects of your experience, we recognize that consistency is what our customers deserve every time they visit us. I would welcome the opportunity to learn more about your experience and discuss how we can make things right. Please feel free to contact me directly at your convenience. Thank you again for bringing these concerns to our attention and for giving us the opportunity to improve. David Marti Jr Service Manager Dmarti@group1auto.com Direct: 281-897-6641

September 26, 2026

⭐️⭐️⭐️⭐️⭐️ We had an AMAZING experience from start to finish! We were in and out of the dealership in less than three hours, and the entire process was simple, straightforward, and completely stress-free More

by hayle
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Mondick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
Sep 28, 2026 -

Group 1 Buick GMC North responded

Hayle, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC North. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

September 26, 2026

The dealership was very thorough and did a great job! Did everything is needed and more. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorries Gutierrez
Sep 28, 2026 -

Group 1 Buick GMC North responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC North. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2026

I had a great experience purchasing my new Acadia. Darin Wyborny was my salesman and he found the perfect vehicle for me. It checked all the boxes. More

by Kelly Barron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Wyborny
Sep 28, 2026 -

Group 1 Buick GMC North responded

Hello Kelly, we're happy you found Darin to be so supportive during your experience here at Group 1 Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

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