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Group 1 Buick GMC North
Houston, TX
1,420 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,420 reviews
April 03, 2011
I would like to take a few minutes and thank Shane Lewis I would like to take a few minutes and thank Shane Lewis for helping me with my truck purchase. I'm very satified with the vehicle of my choice. I would like to take a few minutes and thank Shane Lewis for helping me with my truck purchase. I'm very satified with the vehicle of my choice. My overall experience dealing with Shane Lewis has been great. I will definitely send you a friend or family member as a referral. Thank Beck&Masten, keep up the good work. More
by nathanielwatts
Employees Worked With
Shane Lewis, Shane Lewis
March 25, 2011
Melynda was wonderful. she knew what i wanted & there was no hassels. we took care of most of every thing on the phone so when i got there to pick up my acadia she had everything done. there was a couple was no hassels. we took care of most of every thing on the phone so when i got there to pick up my acadia she had everything done. there was a couple of problems with my acadia & she had it fix within a couple of days. More
by kimcoleman
Employees Worked With
melynda distler, Melynda Lewis
March 25, 2011
Our salesman was extremely helpful. He was kind and courteous. Very professional. The after market sales lady was very helpful and kind. Unfortunately when after market items were put on the driver's s courteous. Very professional. The after market sales lady was very helpful and kind. Unfortunately when after market items were put on the driver's side door does not unlock and I have use the passenger door. More
by dtgrenier
Employees Worked With
Ariel Cueller and Nancy O'Niel, Ariel Cuellar
March 24, 2011
Ms. Distler was a pleasure to purchase a car from. Their was no nonsense and she didn't play any shell games like all the other car dealers I went to, this is how buying a car should be. When I bought cars was no nonsense and she didn't play any shell games like all the other car dealers I went to, this is how buying a car should be. When I bought cars in the past from other dealers I always felt I should have given my business to someone else. In the end they beat everyone elses price. More
by Charles A
Employees Worked With
Melynda Distler, Melynda Lewis
March 23, 2011
My new Sierra truck is the second vehicle that I have purchased from Beck and Masten. Scott Fontana knew all about the product line and did a good job of answering all of my questions. Once I'd decided purchased from Beck and Masten. Scott Fontana knew all about the product line and did a good job of answering all of my questions. Once I'd decided that I wanted a GMC truck, I made a second visit to the dealership and Scott found me exactly what I wanted. After a little friendly haggling we reached what I believed to be a reasonable deal. It was the quickest that I've ever been able to buy a new car. I generally keep my cars a while but if I decide on another GMC, I will definitely search Scott out to help me. More
by DENNEYJ
Employees Worked With
Scott Fontana
March 21, 2011
Our overall experience at Beck & Masten was great. Would definitely recommend Beck & Masten to friends and family. It was a pleasure working with Scott. We were shown the vehicle that we requested and Would definitely recommend Beck & Masten to friends and family. It was a pleasure working with Scott. We were shown the vehicle that we requested and never felt any pressure. Thank you Beck & Masten. More
by wtdjmd00
Employees Worked With
Scott Fontana, Victor Gomez, Nancy , Victor Gomez
March 10, 2011
Mike Marco did a fantastic job helping us find a car for our son. He was friendly and listened to what we asked and needed. Very impressed and will definitely go back there for our next car. Go to this d our son. He was friendly and listened to what we asked and needed. Very impressed and will definitely go back there for our next car. Go to this dealership - ask for Mike...you won't be disappointed. More
by trammell
Employees Worked With
Mike Marco
March 09, 2011
We spoke with one salesguy a couple of months before we decided to purchase a new vehicle. We had discussed our trade in over the phone and decided to bring it in to be evaluated. The salesguy who was orig decided to purchase a new vehicle. We had discussed our trade in over the phone and decided to bring it in to be evaluated. The salesguy who was originally helping us had another client the day we arrived so he introduced us to Ariel Cuellar. Ariel brought our vehicle over to be evaluated for trade-in and we started working on numbers. The vehicle we wanted to purchase wasn't available on the lot so thye had looked it up within 500 miles and found one. Once we came to an agreement on the price for the trade-in and new vehicle, we went ahead and purchased the 2011 GMC Terrain. More
by ANArres
Employees Worked With
Ariel Cuellar, Ariel Cuellar
March 09, 2011
The moment I contacted the internet dept of Beck & Masten, requesting information on a new truck untill me and my wife received the keys of our new sierra, from our sales person Mr. Darin Wyborny, the Masten, requesting information on a new truck untill me and my wife received the keys of our new sierra, from our sales person Mr. Darin Wyborny, the whole experience was delightfull, smooth and rewarding.Me and my wife were debating between a ford f-150 or a GMC sierra, the reason we decided to buy the GMC was due to the service received and the quality of the vehicle. We'll be recomending the brand and the dealership to our friends and family. Carlos & Rossy Calderon More
by carlos.m45
Employees Worked With
three
March 07, 2011
Initially, Darin was quite helpful in locating a vehicle (new Yukon) that had the specifics we wanted, but none of this was confirmed "in writing" to make sure we all agreed (everything was done over the ph (new Yukon) that had the specifics we wanted, but none of this was confirmed "in writing" to make sure we all agreed (everything was done over the phone, I would think that at some point, putting the information into a written format - at least just to confirm that we are all talking about the same options, etc. - would be standard practice). When we went to the dealership to pick the vehicle up, the wrong vehicle was on the lot. While Darin did try to locate an alternate vehicle, he seemed more pre-occupied by letting us know how many cars he sells each day and looks like he "missed one". I don't believe he did this intentionally, but it was handled poorly after that, by trivializing the fact that he is just so busy with all of his other customers (that is very poor customer service). We had to take time off from work / find a baby-sitter to drive out to pick up the car, but none of this seemed to matter. At this point, we decided to wait for a couple days to collect our thoughts (order new vehicle vs. buy a more expensive vehicle that was in-stock). This time was from 26-Feb through 02-March. During this time, pricing was discussed on the new vehicle (Denali), but apparently, there were pricing incentive options that expired on 28-Feb that were not made aware to us. We agreed to pick up the car on 03-March and had a price for the vehicle sent to us via email. However, when we arrived at the dealership again, the price had "changed" without any warning to us. Advising of this price change (increase) at the actual closing is unprofessional and bording on dishonest. It is unacceptable to change the price right as we are signing the paperwork. At this point, Darin tried to reduce the price through looking at other options (more for trade-in, etc.). The entire process - from ordering the wrong car initially and not really seeming to care much about the oversight, to not informing customer about key timings to make a decision to lock in pricing incentives, to changing the price that was quoted via email upon signing - left alot to be desired. Based on our experience, I would not recommend Beck and Masten again to anyone. Very disappointed. Tommy Golczynski and Jennifer Best More
by tommyg18
Employees Worked With
Darin Wyborny
