Group 1 Buick GMC North

An oil change should not take over two hours. for thirteen years I have been taking my Lacrosse to Beck&Masten for scheduled oil changes. This was the first time it took this long. for thirteen years I have been taking my Lacrosse to Beck&Masten for scheduled oil changes. This was the first time it took this long. More

My experience would be rated “excellent”. Beginning to end my sales person, John, was there to assist in every way and provided all the necessary answers that led me to my purchase of the Aca Beginning to end my sales person, John, was there to assist in every way and provided all the necessary answers that led me to my purchase of the Acadia. I’m am pleased and appreciative of the care and professionalism extended to me and my daughter. Patience, knowledge, and genuine interest in my questions and concerns will bring this buyer back when I am ready for my next purchase. More

Great service department I had my truck serviced it was great experience I would recommend this service provider to every customer great experience I would recommend this service provider to every customer More

John was prompt in communicating. Everything he told me is exactly what he did. My car was ready on time and so far running well and no more A/C whistling. Everything he told me is exactly what he did. My car was ready on time and so far running well and no more A/C whistling. More

Group 1 Buick GMC North is a little off the beaten path, but if you are looking for a fair value on your trade in, a great overall purchase price, and no sales pressure, it's well worth the drive. but if you are looking for a fair value on your trade in, a great overall purchase price, and no sales pressure, it's well worth the drive. More

Great service. Very knowledgeable staff. Super happy with the service provided by Oscar Camargo and the attention to detail was outstanding. Very knowledgeable staff. Super happy with the service provided by Oscar Camargo and the attention to detail was outstanding. More

The sales person Hector was very knowledgeable and made the process of buying smooth end to end. Definitely would recommend to go see him if you are in the market for new or used vehicle. the process of buying smooth end to end. Definitely would recommend to go see him if you are in the market for new or used vehicle. More

No one is rude, and it's easy to make an appointment. However, it always takes at least two hours to change the oil. Two hours is excessive, especially when quick lube options are available literally However, it always takes at least two hours to change the oil. Two hours is excessive, especially when quick lube options are available literally everywhere. When I arrive (15-20 minutes early), I get a face to face with the service advisor, and then communication disappears. They rely on texting links to give you updates and request for approvals on suggested service. The first text you get is one that says "you can reach out and stay in contact throughout the process." Unfortunately replies don't happen. You get the update on your vehicle, the suggested services, which I opted out of. Sign, submit, submit, submit... The page doesn't load, you have to repeat the process over and over until you finally give up and go look for your service advisor because they didn't respond to the text you sent saying "no thank you, just the oil change and tire rotation today". You can't find them because they have other clients they're working with, which i understand. The additional services ALWAYS add over a thousand dollars to the bill. I came in expecting to pay for the oil change, and I brought a coupon. The end. After just over two hours of waiting, I go looking for the service advisor and, coincidentally, they "just got the keys". After signing form after form, one of which asks you to agree to receiving texts about promotions and contact from sales people, my keys are handed off to someone to bring my truck up. 10-15 minutes later, I'm finally on my way. Total time is about two and a half hours for an oil change and a tire rotation. After leaving, since I had the tire rotation done, I check my tire pressure. Big surprise, the front tires don't match each other, and neither do the rear. They're about 5 psi off from one another. I honestly shouldn't be surprised, this seems to be a regular thing in Texas. It's the third time it's happened, each at a different business. I don't like coming here, but they're the closest GM dealership to me, and as I said, I had a coupon. Lastly, even though I said I did not want to be contacted by a sales rep, I still was. I don't want to sell my truck, I just want to change the oil. More

I truly had a great experience at the dealership, I wasn’t surprised , this is the second vehicle I’ve purchased. The sales person was respectful and patient because I had a lot of questions and I want wasn’t surprised , this is the second vehicle I’ve purchased. The sales person was respectful and patient because I had a lot of questions and I wanted the best deal that money could buy within my budget. I drove out of the car lot with the car I had in mind. More

I didn’t like how they didn’t wash my truck or gave my truck a full tank of gas. truck a full tank of gas. More