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Group 1 Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.4
1,420 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,420 reviews

March 30, 2024

I did not get actually view the dealership, but my salesman was very nice and appreciate the kindness and felt as if I was actually at the dealership. More

by Pabloram.0426
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman David
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Apr 04, 2024 -

Group 1 Buick GMC North responded

It's great to hear that despite not physically viewing the dealership, you felt welcomed and appreciated the kindness of your salesman. We're here to ensure your continued satisfaction with our services.

March 29, 2024

The bouncing of one person to another to help with service is terrible. My problem up to now has not resolved. More

by Garcia_ismael
Recommend Dealer
No
Employees Worked With
Georgia Aplon, Georgia Aplon
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Apr 03, 2024 -

Group 1 Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Group 1 Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your concerns were not addressed. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller General Manager mhoeller@Group1Auto.com

March 29, 2024

Clean environment, professional staff, used merchandise clean and ready to go, agreeable with financial details. Satisfactory sales agreement. More

by robertdown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Ortega, Terrence (Sales).
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Apr 04, 2024 -

Group 1 Buick GMC North responded

Thank you for sharing your experience with us! We're delighted that you found our environment clean, our staff professional, and our used merchandise clean and ready to go. We're also glad that you found our financial details agreeable and that you were satisfied with the sales agreement. We appreciate your business and look forward to serving you again in the future!

March 29, 2024

Thank you we lliked the service that was done on our GMC truck thanks to Naz Haque for helping us with service on the truck More

by Alex rios1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
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Apr 04, 2024 -

Group 1 Buick GMC North responded

Thank you for choosing us for your GMC truck service! We're delighted to hear that you were satisfied with the service, and we appreciate your kind words about Naz's assistance. We're here to ensure your continued satisfaction with our services.

March 29, 2024

Service advisor was great, had an appointment with them in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my pa More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keandre,
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Apr 03, 2024 -

Group 1 Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Group 1 Buick GMC North responded

Thank you for bringing your concerns to my attention. I apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear about the delay in completing your oil change appointment and the oversight with updating the oil meter. Your feedback about the importance of a reliable service team is invaluable, and I assure you that we are committed to addressing this issue promptly. Please contact me directly so we can discuss this matter further and ensure that we meet your expectations in the future. I appreciate your feedback and the opportunity to earn your continued business. Joseph Pierce General Manager josephpierce@Group1Auto.com

March 28, 2024

Very friendly and helpful. Salesman Ronald Freeman was very helpful and accommodating with processing new and trade-in paperwork. More

by warren.reaves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Freeman
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Apr 03, 2024 -

Group 1 Buick GMC North responded

That's great to hear! We're glad that Ronald provided you with friendly and helpful service during your visit. Thank you for choosing us for your car purchase!

March 28, 2024

Great communication between me and the sales person. Very nice and willing to help with any questions. More

by Jessicam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dai Millian
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Apr 03, 2024 -

Group 1 Buick GMC North responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Very courteous and mindful of making a vehicle purchase go smoothly and timely. They attempted to answer all questions. More

by mbsparks
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
T Kinney, Georgia Aplon, Georgia Aplon
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Apr 03, 2024 -

Group 1 Buick GMC North responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Great place I was helped quickly and it was a enjoyable experience I was able to get what I wanted and I’m not disappointed More

by Yonis mejia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rincon, Georgia Aplon
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Apr 03, 2024 -

Group 1 Buick GMC North responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Lovish was the best sales representative. He helped us to setup everything in advance, which made the buying day go smoothly. More

by Tmaine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lovish
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Apr 03, 2024 -

Group 1 Buick GMC North responded

It's fantastic to hear that you had a great experience and that Lovish provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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