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Group 1 Buick GMC North

Houston, TX

4.4
1,420 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,420 reviews

March 20, 2023

Bought my car from here & was a very pleasant experience all around & salesperson Joe Nabbs was great & called several times after purchasing & asked how everything was & very friendly. Highly recommend. More

by seema mahmud
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Nabbs
Mar 22, 2023 -

Group 1 Buick GMC North responded

Hi Seema! Thank you for this great review! Joe is truly an exceptional employee and I appreciate him for giving you a great experience. Sincerely, Andrew Martinez, andrewm@beckmasten.net

December 20, 2022

Bad service could not fix my car and still in the shop they said can not find anything wrong with it Has been going to shop for more than 7 months for the same problem More

by Atiya.jamal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee
Dec 22, 2022 -

Group 1 Buick GMC North responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Andrew Martinez, andrewm@beckmasten.net

Dec 22, 2022 -

Atiya.jamal responded

Atiya.jamal@yahoo.com

Dec 22, 2022 -

Atiya.jamal responded

How to reach do have a number?

Dec 22, 2022 -

Atiya.jamal responded

My number 832 247 3028

December 20, 2022

my car has had visited the service back and forth for 8 months and still did not get fixed. The engine light with engine power reduced and still showing the same thing. The manager kept saying could not More

by Atiya.jamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee the service department director
Dec 22, 2022 -

Group 1 Buick GMC North responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Andrew Martinez, andrewm@beckmasten.net

December 12, 2022

Austin is spot on the consumate, tenured professional. As a doctor, it is important that I work with those who can respect the insane schedule I have, and Austin worked very well with my CFO to finalize t More

by DrDeValle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 14, 2022 -

Group 1 Buick GMC North responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 28, 2022

Great experience all the way around from Sales to Finance. This is our second purchase with you all and won't be the last. Michelle was absolutely fantastic and streamlined the process for our More

by Justin Z.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle
Nov 30, 2022 -

Group 1 Buick GMC North responded

Thank you for leaving us this great review, Justin. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 18, 2022

Bought a used "certified" truck back in late June when i left i was told it was cleaned out had an oil change and was checked to make sure it was good before i left. Drove off and within 3 days the engine More

by Gladis.deleon1
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew, Austin, Dai,
Nov 21, 2022 -

Group 1 Buick GMC North responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 15, 2022

Recommend this dealership. We had a pleading experience. Going to dealerships are always challenging, our visit was not. Trey Beal helped us out. More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Trey Beal
Nov 17, 2022 -

Group 1 Buick GMC North responded

It is wonderful to hear that our team was able to provide you with a great experience! Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 11, 2022

The service I received was excellent and Karla was very knowledgeable and helpful with my situation. Thanks Ron Brown More

by robro83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
Nov 14, 2022 -

Group 1 Buick GMC North responded

Thank you for this excellent review! Sincerely, Andrew Martinez, andrewm@beckmasten.net

November 02, 2022

Naz is the best. While I have dealt with other service advisors before and they are also awesome, I always try to bring my vehicle in when he is there. Then entire st More

by Mjwsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naz
Nov 04, 2022 -

Group 1 Buick GMC North responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Andrew Martinez, andrewm@beckmasten.net

October 29, 2022

My very first time. I had a wonderful experience at Beck & Masten. Ivan took good care of me and my car. Very professional and understanding young man. I look forward to More

by Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The cashier by the waiting area was very friendly. Smiling and very polite.
Nov 01, 2022 -

Group 1 Buick GMC North responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Andrew Martinez, andrewm@beckmasten.net

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