Group 1 Buick GMC North

Francisco was amazing at what he did we are happy More

Cory Rogers rocks as a salesman at Beck & Masten! He stayed 4 hours late for me to drive from Austin to buy our new truck. He even gave me a loaner to drive home while my truck was in transit from India stayed 4 hours late for me to drive from Austin to buy our new truck. He even gave me a loaner to drive home while my truck was in transit from Indiana. Sold it at MSRP. Got good money for my trade. Hector was awesome too in the accessories department. More

From scheduling an appointment to having my concerns addressed EXCELLENT customer service. Will be a returning customer for sure! George, thank you for great customer service.. addressed EXCELLENT customer service. Will be a returning customer for sure! George, thank you for great customer service.. More

Easy to work with got my issues address, know exactly what I was talking about what I was talking about More

Alex made the experience as comfortable as possible! Excellent service. Excellent service. More

I've never experienced anything like I did today. I called this dealership 45 minutes in advance of my appointment to confirm the vehicle I was looking at on their website was in stock AND AVAILABLE. I called this dealership 45 minutes in advance of my appointment to confirm the vehicle I was looking at on their website was in stock AND AVAILABLE. I was reassured by Marie a couple dozen times it was and that she had access to a back-end system and wasn't having to look at potentially outdated information on the website like I was. Once I arrived I told the sales person what I was looking for, because apparently my appointment to look at a specific vehicle was for?????, he then took 20 mins and came back and said they only had 1 that had specs like what I was asking for but it was a lifted truck. I then showed him the VIN of the vehicle I was interested in and he went and found it finally. Only to come back and say that it was actually presold before it even arrived on the lot. Disappointed I knew they had made a mistake on the phone with me. I asked to speak to Parrish since hes the sales manager and wanted to give him the feedback I had been provided false information and had nearly 2 hours of time during a workday wasted. He told me that I was wrong and the vehicle was actually available. I asked him so I can buy it now? He responded with no, it was under contract by another customer and I couldn't buy it. This infuriated and insulted me at the same time. That instead of apologizing he argued about the availability. Perhaps he could invest in a dictionary. I stood there in disbelief for a minute and then said then its not available and I was pissed they wasted my time. While I was still talking Parrish turned his back, walked back to his desk, and put his head down and proceeded to ignore me. It was so appalling to me I walked to his door to give him a last word so the entire building could know how poorly the entire team performed today. I have since read reviews as I post my own and find a common theme of Parrish not understanding basic concepts and being a deceitful human being who likely doesn't have an honest bone in his body. If I could give Parrish negatives stars I would. Hope he enjoys this weird car market while it lasts, because once inventories catch demand his actions will lead to far fewer car sales for he and his team. Would highly recommend avoiding negotiating with him as hes incompetent and dishonest. Would also highly recommend hiring him if you are a future employer as he was a jerk and highly unprofessional. More

Can’t say enough great things about our experience with Ashkan and Ceaser! Both beyond helpful and not pushy. This was truly the best car buying experience we’ve ever had. Highly recommend ashkan for sales Ashkan and Ceaser! Both beyond helpful and not pushy. This was truly the best car buying experience we’ve ever had. Highly recommend ashkan for sales and Ceaser in the finance department. More

I was quite surprised that I received a thumb drive, and no paperwork, with all the vehicle transactions on it! Everyone my wife and I talked to was very knowledgeable and helpful! From our salesperson to no paperwork, with all the vehicle transactions on it! Everyone my wife and I talked to was very knowledgeable and helpful! From our salesperson to the accessory director and finance. Thank you! More