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Group 1 Chevrolet Spring

Houston, TX

4.3
1,166 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 1,166 reviews

July 13, 2026

They always do a great job it’s like you’re family with them keep up the good job More

by wmccollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Hall
Jul 15, 2026 -

Group 1 Chevrolet Spring responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2026

My My car had been ready for over 30 minutes, but no one told me until I went to ask; I had been watching my car, but the gentleman had disappeared. I was looking for him until I asked another man, who then More

by roxanalopez1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim khan
Jul 15, 2026 -

Group 1 Chevrolet Spring responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the extended wait you experienced during your visit. Keeping our guests informed throughout the service process is a basic expectation, and we clearly fell short in your case. Your comments have been shared with our service management team so we can address the communication breakdown and improve our processes. We appreciate you bringing this to our attention and hope you'll give us another opportunity to provide the level of service you deserve. Brian Pierce Service & Parts Director hpierce@group1auto.com

July 11, 2026

Joseph met me at my car. It was taken to service very quickly. He verified what I wanted done including anything additional. More

by RDuconge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pierce
Jul 12, 2026 -

Group 1 Chevrolet Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Chevrolet Spring. Feel free to reach out to us if you need anything. Have a wonderful day.

July 11, 2026

I had a great experience working with my service advisor Terrance. He provided excellent customer service throughout the entire process and made sure I was kept updated every step of the way. He was profess More

by Calebrizo0510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance
Jul 12, 2026 -

Group 1 Chevrolet Spring responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2026

Friendly environment courteous, helpful, knowledgeable, prompt clean. Would recommend to others for future service. Thanks More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Damien
Jul 12, 2026 -

Group 1 Chevrolet Spring responded

Hi Bill, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2026

Will K was awesome! He updated me through text, email and phone call. He was easy to get ahold of. He just made sure my overall experience was amazing. More

by bmodisette619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William K
Jul 12, 2026 -

Group 1 Chevrolet Spring responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2026

I only waited a few minutes in the line outside before someone attended to me. More

by reggaerose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Hall
Jul 10, 2026 -

Group 1 Chevrolet Spring responded

Hi, thank you for sharing your experience with us! We are delighted to hear that our team was able to attend to you quickly. We value your time and strive to provide exceptional service. We hope to see you again soon!

July 09, 2026

Very professional and courtesy Mr Harry service representative are ⭐️⭐️⭐️⭐️⭐️ And beyond I'm very satisfied with the service!!!! Keep up the GOOD WORK!!!!! GROUP CHEVROLET SPRING More

by Syastaplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MR HARRY
Jul 10, 2026 -

Group 1 Chevrolet Spring responded

Hi Syastaplin, thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive interaction with our service representative, Harry. Providing exceptional customer service is our top priority, and we're glad to know we met your expectations. We greatly appreciate your support and thank you for choosing us.

July 09, 2026

Hermilo was very helpful every step of the way. Keep up the great work!! I have bought my last 3 vehicles from here and I will continue to do so. More

by zamoraca_3d60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hermilo
Jul 10, 2026 -

Group 1 Chevrolet Spring responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2026

JJ has been a huge help. They don’t offer loaner vehicles is my only complaint. Our holiday weekend was put on hold due to this loaner car issue. Other than that great people More

by nigellunsford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Pierce
Jul 10, 2026 -

Group 1 Chevrolet Spring responded

Thank you for your positive feedback! We are so glad JJ was able to assist you. We apologize for any inconvenience with our loaner vehicles, but we are always here to help make your experience great. Thank you again for choosing us!

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