Group 1 Chevrolet Spring

As soon as as I explained my problem with my truck to my advisor Sy’Quoia, in order to make sure she gave me the correct answer, went and got her supervisor, who drove my truck to check to see what was wron advisor Sy’Quoia, in order to make sure she gave me the correct answer, went and got her supervisor, who drove my truck to check to see what was wrong with it. End up the transmission fluid needed to replaced. I thought I would be there all day, to my surprise they finished the repairs within 4 hrs. And I received a discount. I’m very happy with their work . More

Harrison Kumi Is The Man For The Job Anything Was Right Now Time 💯#1 dealership Now Time 💯#1 dealership More

I purchased a used 2019 Honda Odyssey from this dealership and, unfortunately, my experience after the sale was very disappointing. Shortly after purchasing the vehicle, an independent mechanic dealership and, unfortunately, my experience after the sale was very disappointing. Shortly after purchasing the vehicle, an independent mechanic advised that the timing belt needed replacement. I contacted the dealership and was told the repair would be performed under the dealership’s 1,000-mile warranty. The vehicle remained at the dealership for several days, but I was never contacted by the service department regarding the repair. When I called for updates, I was initially told my vehicle was not there. When I eventually picked it up, I received the vehicle through my salesperson rather than through the service department, and I was not provided a repair order to review or sign. Approximately 44 days later, the vehicle overheated and became inoperable. It was towed to an independent repair facility, where the engine was disassembled as part of a claim under my extended warranty. I was informed by both the warranty company and the independent mechanic that the timing belt was identified as the cause of the failure. The warranty company declined coverage for the engine failure and stated it would only cover the water pump. Since then, I have made numerous attempts by phone and email to discuss the matter with dealership management, including the General Manager and service leadership. Despite being told multiple times that my messages would be relayed and that someone would contact me, I have not received a substantive response. I was ultimately informed that because the timing belt repair was performed at no charge, the dealership believes no repair warranty applies. The only resolution offered was a discounted repair. As a working mother of three young children, being without reliable transportation for more than a month has been extremely difficult. My out-of-pocket expenses for towing, diagnostics, teardown, parts, and repairs are expected to exceed $9,000. I want to recognize one employee who was helpful in gathering documents and assisting with paperwork. However, based on my personal experience, I was disappointed by the communication, customer service, and handling of this situation. I would encourage prospective buyers to carefully document any warranty repairs and service work performed on their vehicles. More

Sale person Kanny was really helpful and knows very well what he is doing and Mike was good help i really appreciate both of them to help us to get truck Thanks Group one spring what he is doing and Mike was good help i really appreciate both of them to help us to get truck Thanks Group one spring More

Muy buen servicio muchas gracias me atendieron muy bien estoy satisfecho gracias a todos los que trabajan ahí estoy satisfecho gracias a todos los que trabajan ahí More

Second time here and both times have been a mess. There is No communication and incomplete services. There is No communication and incomplete services. More

Group 1 did an excellent job on my truck, JJ Pearce my advisor, was awesome! Very polite and explained every detail. Most definitely I will continue service with Group 1. advisor, was awesome! Very polite and explained every detail. Most definitely I will continue service with Group 1. More

Terrible customer service. Ask questions about what’s included in the service being performed and the only answer is “I don’t know, only the technicians would have that answer” Ask questions about what’s included in the service being performed and the only answer is “I don’t know, only the technicians would have that answer” instead of finding out. I want to know what I’m paying for More

Antonio was so much help thank you. I will let everyone know to go there I will let everyone know to go there More

Great car buying experience! ! Iva Triplett assisted me from beginning to end!! This was by far my fastest and greatest car buying experience!! ! Iva Triplett assisted me from beginning to end!! This was by far my fastest and greatest car buying experience!! More