Group 1 Chevrolet Spring

Having purchased many new and used cars thru dealerships, I went to Munday Chevy expecting to spend the whole day trading in my Suburban for a newer smaller SUV. What I experienced at Munday was totally unex I went to Munday Chevy expecting to spend the whole day trading in my Suburban for a newer smaller SUV. What I experienced at Munday was totally unexpected. My salesman Hyder met me on the lot while I was looking at cars, he was friendly and very helpful in helping to select the car I was looking for. I never felt pressured or aggravated in the whole process. We did not have to play the game and waste several hours of the salesman running back and forth to the sales manager trying to haggler of the deal. We told him up front what we were looking for and he came back with it the first time. Once we picked the car out thru the negotiating, finance and waiting for the car to be detailed the whole process was only 2 hours. It was such a nice experience before I left I traded my other car in for a used Jeep I fell for on the lot. In a span of 3-1/2 hours I purchased 2 used cars. I would definitely recommend Munday Cheverolet for anybody looking to purchase a new or used car. I have already recommended Hyder to two friends looking to purchase. More

I saw a truck i liked in the lot, the first person who approached me was Hyder who got me in the truck for a test drive right away. Once we got back he didn't even pressure me to come inside and give my i approached me was Hyder who got me in the truck for a test drive right away. Once we got back he didn't even pressure me to come inside and give my information out, it was easy for me to make a decision to stay on my own. We worked on some numbers and Jason helped with getting the trade in price where i wanted and getting the truck services and out the door for me. The finance agent, Mike was very helpful to me and quick as well with signing all the paperwork. I had a problem with the truck a day or two later, but instead of turning me away because it was a used truck with no warranty, they took it back in, put me in a 2013 loaner car and fixed me truck up. I would recommend this dealership to anyone because i have been to many dealership in Houston for several of my trucks over the years and these guys were great to me. Even the salesmen walking around were kind to me and my girlfriend while we were there. Thanks for your help guys and I love my truck, it was just what i was looking for. More

I highly recommend a couple of guys in the Munday Chevrolet pre-owned sales department. We had detected an issue with a used truck we had bought from Munday Chevrolet after we took possession. These Chevrolet pre-owned sales department. We had detected an issue with a used truck we had bought from Munday Chevrolet after we took possession. These guys did the right thing and stood behind what they had told us at the time of the sale. They exhibited superb professionalism throughout the entire situation. They had the service department take the time to look into the problem and determine what needed to be done. My wife and I would like to express our sincere thanks to Sal Martinez and Jason Van Alstine in the pre-owned department. We would also like to thank the service department for their diligence and honesty. The next time we are in the market for a pre-owned vehicle, these are the guys we are going to go to. Lowell & Julie More

After servicing my ncar I questioned a charge and the lady at the desk said it was not her job to explain charges. I looked for my service technition and he was not available. I called the next day and t lady at the desk said it was not her job to explain charges. I looked for my service technition and he was not available. I called the next day and talked with a lady named Jena. She said she would give the complaint to the Service Manager whose name was Kevin Zilliacks and have him call me. Waited a full week and heard nothing. Called back and again talked with Jena. She said she had given the information to Mr. Zilliacks but would follow up and have him call me. It is now another week later and no call. Have since read a couple of reports suggesting Zilliacks does what he wants and gets full support from the owner Bill Munday. Sad thing is that I was about to buy a new vehicle from them. I say sad, it is probably good that I found out how badly they treat customers before investing in a new auto from them. More

They were helpful with my wife. She wanted a new truck, so I let her go and find the one she wanted. Munday carries one of the largest selection we have ever seen at one dealership. They took their time an so I let her go and find the one she wanted. Munday carries one of the largest selection we have ever seen at one dealership. They took their time and showed my wife several different models. There are so many options that they took the time and explained everything to her. She finally picked out a Texas edition the hardest decision was the color I haved to give them credit for their patience, my wife is not the easiest to deal with. Thanks Keith and Lawrence for your time More

Pleasant Abraham was helpful and easy to work with. However, the whole process was disappointing. I had expected to be there for no more than 2 hours given that I had already negotiated a great price. However, the whole process was disappointing. I had expected to be there for no more than 2 hours given that I had already negotiated a great price. However, it ont only took over 5 hours but I also had to pay an extra $250 above the pre-negotiated purchase price. More

DESTROYED MY NEW CARMARO. Unfortunately, I purchased a Carmaro from Munday. After the purchase I had a few add ons installed. The sales person said all work was completed at their partner dealership les Carmaro from Munday. After the purchase I had a few add ons installed. The sales person said all work was completed at their partner dealership less than 3 miles away. Turns out Munday farms out the work to small incompetent auto shops in the ghetto 16 miles away. While my rims were at the ghetto shop my Carmaro was at Munday and the put a huge DENT/SCRATCH in my door. It was so bad it would take weeks for them to repair. They would not replace with a new door even though I had just purchased the car from them the prior day. Kevin, Munday GM, only offered me a salvaged door. When I told Kevin I purchased a new car and wanted a new door he informed me Munday often uses salvage parts on “new cars”. This seems very misleading to consumers who think they are buying a new car. Also, Munday was incompetent they could not apply my racing stripes without air bubbles… a 3 year old could have done better. I would have been better off buying a 5 year old car with 100k miles than purchasing a new Carmaro from Munday. More

I would have to say Keith Moore is the most AMAZING salesman I have ever dealt with! This is the 3rd Chevy purchase I have made from him and if he ever retires as a car salesman, I may never buy anothe salesman I have ever dealt with! This is the 3rd Chevy purchase I have made from him and if he ever retires as a car salesman, I may never buy another car but if he chooses to sell something other than Chevy, my loyalty to Chevy may have to change! I recommend that Munday put Keith in a leadership role because he can definitely teach a thing or two about honesty, customer service and how to treat customers! In all my adult years of purchasing anything, never have I found a more AWESOME, KNOWLEDGEABLE, FRIENDLY, HONEST, salesman that has the ability to communicate via email so that everything is ready when you show up and all you have to do is sign the paperwork, this is extremely important in today's busy world. Way to knock it out of the park AGAIN Keith :) Love you, Tim & Suzette More

Extremely poor service from Enterprise Car Rental Onsite and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my ve and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my vehicle for service the next day). I asked about car rental and he transferred my call to Enterprise Car Rental on site. I spoke with a woman by the name of Ebony and told her I was dropping my car off for service the next day at 7:30 am and would need a car rental and she gave me an appointment for the following morning. Things went downhill from there. The following day, I dropped my car off at 7:30 and Louis directed me to the Enterprise cubicle in the dealership. There was a note from Ebony stating that she was out back washing cars. I waited for over 40 minutes for her to return. I brought it to the attention of several people within the dealership and their attitude was that it wasn't their problem, it was enterprise's. The receptionist at the front desk was only willing to page her (which wasn't effective) and told me that I would have to call the Enterprise 1-800 number. I spoke with a Munday Chevrolet service manager who is located closest to the car rental desk and all he was willing to do was another ineffective page. Ebony resurfaced around 8:10 and said that I technically wasn't at the enterprise desk at precisely 7:30 since I was dropping my vehicle off with Louis at service and she had no obligation to wait for me. I asked to speak with her manager and she advised that I would have to call her manager on my cell phone. I attempted to make that call and was placed on hold for another 10 minutes. I explained to Ebony that the 40 minute delay was a huge inconvenience and she was not willing to offer any type of compensation or facilitate a call with her manager. My experience at Munday was off to a great start but I was greatly disappointed when the Enterprise desk was left unmanned for 40 minutes at peak morning pickup hours and the Munday employees were uninterested in helping me resolve the issue and at least find the Enterprise employee. While they say it is not their problem, it effects the overall customer experience and it could have been resolved by having someone walk to the back where Ebony was washing cars. Very poor customer service, very poor or non-existent response from Ebony's manager Ewan and very poor assistance from Munday Chevrolet in resolving a customer care issue. More

Munday Chevrolet did everything possible to get me into my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream car, or someone trying to build up credit with a used vehicle. The staff is very helpful and do not pressure you to rush into anything. They let the cars and trucks speak for themselves. Great service, we will be going back!! I love my new car and Munday is great!! More