Group 1 Chevrolet Spring

I had a good experience with sales/manager/financing team. They try to help all the time team. They try to help all the time More

Yes I bought a trail boss custom 11-8-2025. I traded my 2024 RST 1500 truck. That I had leased from this dealer We changed our mind about the color and exchange it the same day. We really I traded my 2024 RST 1500 truck. That I had leased from this dealer We changed our mind about the color and exchange it the same day. We really wanted the trail boss LT. but we were told it wasn’t available. It was. The manager Mike is just not a nice person and said there was none available. But we had to settle for the custom gray trail boss I had requested my salesman Francisco Moreno to install leather seats I paid extra for that. We picked up the new truck Wednesday November 12. And i got there at around 7:10 My wife and I arrived hoping to swiftly arrive there and take the truck home, but it was the complete opposite. Steven the manager there was very rude and told me I was a whiny baby after I had been waiting for 45 minutes to get my key. The key was nowhere to be found. He literally wanted to fight me because I suggested for him to help the other manager Chris That was trying to get my keys. Chris gave me a menacing, cruel, and aggressive look not friendly at all. When the leather installer, Wayne finally came back from home to get the key from somewhere. The Steven evil manager was still thinking and acting like everything was funny. He had a smirk on his face and showing no care for the situation and not offering any help. When Chris gave us the truck key I was leaving when I saw the truck had the engine light on. I took a picture and went inside to show Mr Chris. Steven was still being rude laughing with a smirk on his face. So Chris got a diagnostics machine and went to the truck hooked the machine and cleared the Engine light. we left the dealership and my wife was having chest pains due to her high blood pressure, the stress of the situation only caused her symptoms to increase. When I got home I saw that the newly installed leather seats had wrinkles everywhere. I contacted Francisco and at first I was going to keep the Trail Boss gray. But then I realized that I don’t really want a vehicle that is new with the engine light popping on and off. I am afraid that I’ve been given a lemon vehicle. So the next day I contacted Francisco and told him that I don’t want the custom gray trail boss anymore and I want to return it. I want to exchange it for trail boss LT gray with no engine light problems. Francisco told me that he would try to find me a LT gray and that he would run me the numbers. He never contacted me so later I called him and asked him if he would be able to do it and if not that I’d return the trail boss in exchange for the truck I had before along with a refund of the money. He told me he’d ask his manager Mike, Mike later called me and told me that I wasn’t going to be able to get my truck back or the money and he can’t do anything about it. After a long conversation Mike said he’d run the numbers. They later found a trail boss Lt that was there at the dealership and sent me some payment plans that were way too high, nothing reasonable, it looked like they weren’t working with me or trying to help my situation out. I suggested a lower payment , instead of working with me considering the situation, they ended up saying I simply won’t be able to afford it. With that being said I let Francisco know that I will return the truck tomorrow, and that we haven’t been driving it the truck only has 120 miles. I told him I would return it expecting to receive my old truck back. And a full money refund. I really want to do a deal and get a truck from here but the Manager Mike is not being customer friendly and wants me to do monthly payments of $1000 dollars. I will not have any transportation because Mike said I could not get my old truck back. More

DO NOT BUY FROM THIS DEALERSHIP! !!!!! Purchased a used truck from Noah at Group1 CHEVROLET, aka Sterling McCall Chevrolet at 17800 N FRW, in Houston a couple of months ago , and I !!!!! Purchased a used truck from Noah at Group1 CHEVROLET, aka Sterling McCall Chevrolet at 17800 N FRW, in Houston a couple of months ago , and I just started having major engine issues with the truck, I am well in over 4K dollars deep. I went back to the dealership to ask if they would help with fixing the truck so I could drive it, or trade the truck in for something else that would run. I loved the truck, but me just only making 2 pmts on this truck and now I’m 4K in repairs plus!!! All I asked is for them to help with the cost or fix the truck I purchased from them. When we were possibly looking at trading the truck back in, he was to embarrassed to even tell me what they would give me for my truck I just bought from them a couple months ago. They refused to even help me with the issue I was having or even try to help me fix it, as I was hoping they would want to help a customer out after getting sold a Lemon in my eyes. I can’t believe a large dealership would sell me a truck and within a couple of months have major engine issues and refuse to help me out. This is Horrible customer service and Bad Business. I will never step foot on their property again . Like I said… ”DO NOT BUY FROM THESE GUYS, HORRIBLE WAY TO TREAT CUSTOMERS. More

I bought my 2025 Trax from a different dealership and that didn’t matter to Group 1 Chevrolet. I needed my car serviced and William Kirchin in the service department was so helpful and a pleasure to work that didn’t matter to Group 1 Chevrolet. I needed my car serviced and William Kirchin in the service department was so helpful and a pleasure to work with. I needed my windshield replaced along with some service maintenance done and he got it all lined up for me and even saved me money. I can’t say enough good things about this place. I will definitely buy my next vehicle from Group 1. More

Tina went above and beyond to help me get in quickly and get the repairs completed in a timely manner. get the repairs completed in a timely manner. More

Great customer service ! Coco was the BEST CUSTOMER SERVICE EVER !!!! Coco made it so easy for me n my family! Thanks again!!!! Coco was the BEST CUSTOMER SERVICE EVER !!!! Coco made it so easy for me n my family! Thanks again!!!! More

I was impressed by the professionalism and speed in which the service was conducted on my vehicle. Will be returning for more service next week and at scheduled intervals. the service was conducted on my vehicle. Will be returning for more service next week and at scheduled intervals. More

We are very happy with the service that was rendered on 11/3/ 2025 on the 2017 Tahoe Z71 11/3/ 2025 on the 2017 Tahoe Z71 More

Nice & clean dealership. Our 2nd purchase with Sterling McCall. Finding the truck we wanted that was 2 hours away, both Brayan & Henny made it work to where we were in & out. Our 2nd purchase with Sterling McCall. Finding the truck we wanted that was 2 hours away, both Brayan & Henny made it work to where we were in & out. Will recommend to others and will be back in a few years when my son starts driving. More

Made the car purchase easy. Very knowledgeable about the vehicles. And meet the purchase needs for my situation.Great service. I will be back to purchase another vehicle for th Very knowledgeable about the vehicles. And meet the purchase needs for my situation.Great service. I will be back to purchase another vehicle for the wife soon. More