Group 1 Chevrolet Spring

My first time getting any service done here. And every one wwee nice, courtesy and very helpful. And every one wwee nice, courtesy and very helpful. More

Was told 1-1 1/2 hours took 3 hrs for oil change & tire rotation not acceptable rotation not acceptable More

I purchased a 2013 Jeep Wrangler from Group 1 Chevrolet in Houston this past Saturday. I live over an hour away and couldn’t inspect the vehicle in person before purchase due to work, so I relied on the de in Houston this past Saturday. I live over an hour away and couldn’t inspect the vehicle in person before purchase due to work, so I relied on the dealership’s assurances that the vehicle was in good condition. I was also told about Group 1’s advertised 3-day / 250-mile return policy for pre-owned vehicles. I picked up the Jeep the following Saturday after being told a TPMS sensor and other minor items were repaired. At delivery, the salesman stated the tire pressure light was still on because they “didn’t have time to reset it” and that it would turn off after driving. Within 25 miles of leaving the dealership, the TPMS light remained on, the ABS light began coming on intermittently, and the check engine light turned on and stayed on. When I arrived home and inspected the Jeep myself, I discovered extensive rust throughout the undercarriage and frame — including deep corrosion and holes in structural frame components and heavy rust on suspension mounting points. These are not cosmetic issues; they are structural safety concerns that would have been clearly visible during any lift inspection. I contacted the salesman immediately to ask about the advertised return policy. He denied that such a policy existed and referred me to a manager. The manager later stated all sales were final but offered to place me on a service standby list. When I explained the frame rust, he stated they were unaware of it but also confirmed their dealership performed the safety inspection. He also stated they replaced brakes and a wheel speed sensor — meaning the vehicle had been on a lift, where this rust would have been obvious. I am posting this review to warn other buyers. I purchased from a large dealership expecting honesty and proper safety oversight. Instead, I was sold a vehicle with severe frame corrosion and unresolved warning lights immediately after leaving the lot. I can attach photos of the rust and incomplete mechanical work upon request. Buyer beware. More

This service is amazing, it took no time. JJ was great and I will be back JJ was great and I will be back More

If I could buy a car everyday from here I would greatly appreciate it their business appreciate it their business More

Terry Moon is rhe best. He got us taken care of in a timely and professional manner. He got us taken care of in a timely and professional manner. More

Great service experience. The agent came to my car within a few minutes of arrival. Expectations were set and they delivered. All the things I asked to be done were carried ou The agent came to my car within a few minutes of arrival. Expectations were set and they delivered. All the things I asked to be done were carried out. Staff very friendly and helpful. More

Excellent customer service from my service advisor. Keep me updated with items in regards to my vehicle Keep me updated with items in regards to my vehicle More

Very Professional and honest. Discussed and answered all questions. Really appreciated the service that was provided. Discussed and answered all questions. Really appreciated the service that was provided. More

Honestly, we had a great experience. Everyone was friendly, helpful, and easy to work with. Henny, Steven, and Alex were awesome and really took care of us the whole way through. They Everyone was friendly, helpful, and easy to work with. Henny, Steven, and Alex were awesome and really took care of us the whole way through. They actually listened to what we wanted and were able to get us the exact truck we were looking for — a 2500 Black Widow Edition — which meant a lot. The whole process was smooth, no pressure, no back-and-forth nonsense. We really appreciate how easy they made everything and would definitely recommend them to anyone looking for a truck. More