Group 1 Chevrolet Spring

I enjoy going to Chevy group 1 Spring, the waiting area is comfortable and spacious. The staff is friendly and helpful. Machale was very helpful to me. You are not pressured to do anything., you can even t is comfortable and spacious. The staff is friendly and helpful. Machale was very helpful to me. You are not pressured to do anything., you can even track your vehicle's progress. I will continue to do business with them. More

I am very disappointed. I paid for a package that included three oil changes, tire rotation, and a car wash—but WHAT car wash???? They did absolutely NOTHING; they gave the I paid for a package that included three oil changes, tire rotation, and a car wash—but WHAT car wash???? They did absolutely NOTHING; they gave the car back to me dirty. So why do they advertise a car wash if they don't actually do it???? POOR SERVICE. More

Everything was great and straight forward, thank you guys for everything, will highly recommend anyone to buy from here. for everything, will highly recommend anyone to buy from here. More

Sequoia is the absolute best and her attention to detail is unmatched. She went above and beyond to make sure that I had the best care. is unmatched. She went above and beyond to make sure that I had the best care. More

Friendly, professional, efficient. Everyone you deal with at Group 1 is pleasant and competent. Pros. Everyone you deal with at Group 1 is pleasant and competent. Pros. More

Prompt and friendly sevice. Ben Hall was very helpful and informative on service details. Very helpful with scheduling of sevice on an additional vehicle. Ben Hall was very helpful and informative on service details. Very helpful with scheduling of sevice on an additional vehicle. More

As soon as as I explained my problem with my truck to my advisor Sy’Quoia, in order to make sure she gave me the correct answer, went and got her supervisor, who drove my truck to check to see what was wron advisor Sy’Quoia, in order to make sure she gave me the correct answer, went and got her supervisor, who drove my truck to check to see what was wrong with it. End up the transmission fluid needed to replaced. I thought I would be there all day, to my surprise they finished the repairs within 4 hrs. And I received a discount. I’m very happy with their work . More

Harrison Kumi Is The Man For The Job Anything Was Right Now Time 💯#1 dealership Now Time 💯#1 dealership More

I purchased a used 2019 Honda Odyssey from this dealership and, unfortunately, my experience after the sale was very disappointing. Shortly after purchasing the vehicle, an independent mechanic dealership and, unfortunately, my experience after the sale was very disappointing. Shortly after purchasing the vehicle, an independent mechanic advised that the timing belt needed replacement. I contacted the dealership and was told the repair would be performed under the dealership’s 1,000-mile warranty. The vehicle remained at the dealership for several days, but I was never contacted by the service department regarding the repair. When I called for updates, I was initially told my vehicle was not there. When I eventually picked it up, I received the vehicle through my salesperson rather than through the service department, and I was not provided a repair order to review or sign. Approximately 44 days later, the vehicle overheated and became inoperable. It was towed to an independent repair facility, where the engine was disassembled as part of a claim under my extended warranty. I was informed by both the warranty company and the independent mechanic that the timing belt was identified as the cause of the failure. The warranty company declined coverage for the engine failure and stated it would only cover the water pump. Since then, I have made numerous attempts by phone and email to discuss the matter with dealership management, including the General Manager and service leadership. Despite being told multiple times that my messages would be relayed and that someone would contact me, I have not received a substantive response. I was ultimately informed that because the timing belt repair was performed at no charge, the dealership believes no repair warranty applies. The only resolution offered was a discounted repair. As a working mother of three young children, being without reliable transportation for more than a month has been extremely difficult. My out-of-pocket expenses for towing, diagnostics, teardown, parts, and repairs are expected to exceed $9,000. I want to recognize one employee who was helpful in gathering documents and assisting with paperwork. However, based on my personal experience, I was disappointed by the communication, customer service, and handling of this situation. I would encourage prospective buyers to carefully document any warranty repairs and service work performed on their vehicles. More