Group 1 Chevrolet Spring
Houston, TX
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Bought my car at Group 1 Chevrolet. Couldn't figure out why my a/c wasn't as cool as it should have been. Group 1 knew immediately. Now, the a/c is perfect. Thanks guys. You did an awes Couldn't figure out why my a/c wasn't as cool as it should have been. Group 1 knew immediately. Now, the a/c is perfect. Thanks guys. You did an awesome job. More
Great customer service. I called and talked to Service Mgr. Advisor 1555875 Luggy Rivera. I'm happy let everyone know how well he does his job, He took care of me in ev I called and talked to Service Mgr. Advisor 1555875 Luggy Rivera. I'm happy let everyone know how well he does his job, He took care of me in every way. Ball joints replacement and alignment in one day. Good empolees and good technicians keeps your customeres returning. Thank you..sk. More
Easy to deal with, Sal was attentive, disciplined, flexible and very fluid conversation throughout all the purchase process. Fair trade value, same for the purchase. No haggling no added unnecessa flexible and very fluid conversation throughout all the purchase process. Fair trade value, same for the purchase. No haggling no added unnecessary warranties packages. Smooth and transparent process as well with JP in Finance Will do business with them again More
The customer service was excellent. I arrived promptly and was assisted at no time. My truck was ready for service within 2 hours. I got an oil change, tire rotation, and fuel filter re I arrived promptly and was assisted at no time. My truck was ready for service within 2 hours. I got an oil change, tire rotation, and fuel filter replacement. More
First service was great got a call back within a reasonable time, this most recent experience however could’ve been better. Delayed check in was expected given the day of the week it was and the vol reasonable time, this most recent experience however could’ve been better. Delayed check in was expected given the day of the week it was and the volume of vehicles getting serviced, however the service advisor I dealt with needs to have better communication with his customers. Status of the vehicle was not updated on the tracker, calls never answered, nor was there any attempt from him to return these 7 missed calls. I left my vehicle around 0930 and notified him I would be getting picked up and would not be waiting on site. After no success in attempting to get ahold of him I showed up in person to see the status of it, vehicle was already completed and ready to go. After expressing the frustration with the lack of communication efforts he kindly set me on my way. Polite and agreeable, but lacks accountability and effort. Asim avoided ownership of the situation and deflected any blame towards himself. More
