
Group 1 Chevrolet Spring
Houston, TX
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The service department is terrible. They do not answer the phone ever. They are so unorganized, it’s maddening to see…. I don’t think I will ever come back. I called and got hung up They do not answer the phone ever. They are so unorganized, it’s maddening to see…. I don’t think I will ever come back. I called and got hung up on 4 times. This morning I waited for a long time to get my car checked in and I was very graceful but I called from work and couldn’t get a straight answer from anyone on where my truck was or if it was ready. More
Today my wife and I were attended by two vendors, Mr. Kevin González and Gerardo Flores, because of Mr. Flores and his lack of credibility (LIAR) and incompetence I could not make the purchase today and Kevin González and Gerardo Flores, because of Mr. Flores and his lack of credibility (LIAR) and incompetence I could not make the purchase today and they had us for 4 hours . . in the dealer without resolving anything; It should be noted that my wife has a score of 685. Mr. Flores told me that the credit to my wife had been approved and later Mr. González arrives and tells me that the credit was not approved, alleging that there were differences in money and that since my wife does not have a license, that is why they do not approve the amount requested. He also told me that they had not run the credit, when I got home I saw that they had run it with several banks, denying the possibility with the bank of my choice. More
Good customer service & they work with you on get your vehicle fixed. They get your vehicle back in a timely manner. Thank you for your service. vehicle fixed. They get your vehicle back in a timely manner. Thank you for your service. More
Service was good. Had longer wait than usually. But warranty dept. Had sent a default compressor to start with. I got my car washed & vacuumed for my waiting so long. Had longer wait than usually. But warranty dept. Had sent a default compressor to start with. I got my car washed & vacuumed for my waiting so long. More
Promise to put my license plates on my car, but they Never did. So when I did go back to Get a oil change They told me I have to pay for the license place to put on my car. Never did. So when I did go back to Get a oil change They told me I have to pay for the license place to put on my car. More
Awesome customer service. Elvin took great care of me! I love to get my truck serviced at this location. Elvin took great care of me! I love to get my truck serviced at this location. More