Group 1 Chevrolet Spring
Houston, TX
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Third time in the shop in less than 4 months. Got my vehicle back in the middle of February. Now its back at the dealership because someone forgot to tighten the nut on the newly replaced upper c Got my vehicle back in the middle of February. Now its back at the dealership because someone forgot to tighten the nut on the newly replaced upper control arms witch cause the front wheel to come off while I was driving making it a severe safety issue.(I have dash cam evidence) I have been without transportation for almost two weeks because they don't issue loaners in this situation. loaners are for people who are waiting on back ordered parts as I was told by the service manager. At lease tell me to go to a 3rd party rental place and the dealership will fit the bill or call to a sister dealership to see if they have any? Lost a couple jobs for this. More
First Time I used this dealership for servicing my Blazer. From the Time I dropped it off, the service adviser Antonio Velasquez kept me informed how the repairs was going and what I needed. Very impr Blazer. From the Time I dropped it off, the service adviser Antonio Velasquez kept me informed how the repairs was going and what I needed. Very impressed and will go back for any service in the future. More
The entire experience was great! Su’Quoia’s customer service was a 10 out 10. She was professional, knowledgeable, and reassuring. Great job young lady!! If you can bottle that amaz Su’Quoia’s customer service was a 10 out 10. She was professional, knowledgeable, and reassuring. Great job young lady!! If you can bottle that amazing top notch service and sell it you would be extremely wealthy!! More
Worst maintenance/repair experience of my life. Had my car diagnosed within a week which is normal however they didnt approve my warranty which I got at the dealer until 3 weeks later. No loaner ve Had my car diagnosed within a week which is normal however they didnt approve my warranty which I got at the dealer until 3 weeks later. No loaner vehicle until they cleared my warranty. Coming out of pocket for a rental cancelled out the perk of having the warranty. Every dealer I've ever dealt with has given a loaner the same day especially if they're doing repairs. 0 stars More

