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Group 1 Chevrolet Spring

Houston, TX

4.3
1,099 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 1,099 reviews

June 13, 2023

Jonathan Ponce helped me out the day I walked in. He was super helpful as well as professional, and very knowledgeable about the vehicle I was interested in. He got me in and out, quick and easy. More

by Brandon Tijerina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Ponce
Jun 17, 2023 -

Group 1 Chevrolet Spring responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Sterling McCall Chevrolet

June 13, 2023

They opened my glove compartment and moved my things maybe they were looking for money ,,and im sure they moved because they forgot put them awey and i found my things on the floor of my truck More

by I dont know
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oíl change deparment
Jun 14, 2023 -

Group 1 Chevrolet Spring responded

Thank you for bringing this to my attention. I apologize for what you encountered I would like an opportunity to address your concerns and earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless General Manager

June 12, 2023

As always, outstanding customer service. The check in and out was easy. Thank you Kelly Facteau for letting me know about the current promotions and saving me money! More

by Oscar.orozco816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Facteau
Jun 17, 2023 -

Group 1 Chevrolet Spring responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 10, 2023

Great customer service and vehicle service. Will was great as an advisor. Work completed was on point and ahead of expected schedule. Really liked the diagnostic video sent via text. More

by Cwloring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will in Service
Jun 17, 2023 -

Group 1 Chevrolet Spring responded

Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Sterling McCall Chevrolet

June 08, 2023

Great people and pretty good communication. Had a working truck when I went in and was told I could pick up the next day. Then told we were waiting on a sensor and I had to go a week without a More

by danielinfante8532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 14, 2023 -

Group 1 Chevrolet Spring responded

Thank you for bringing this to my attention. I apologize for what you experienced with your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless General Manager

June 08, 2023

Ms. Liz was very nice. She called and let me know what was going with my vehicle. She was very professional. I would like to have her as a service advisor the next time I come in for service. More

by l.greene58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Martinez
Jun 10, 2023 -

Group 1 Chevrolet Spring responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 07, 2023

The dealership was nice and clean. The service was great but a little long for an oil change and tire rotation…3nrs. More

by sharonbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Jun 10, 2023 -

Group 1 Chevrolet Spring responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 07, 2023

Service reps Liz and Michelle are so nice. Lift service is so helpful. Thank you More

by John Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Schmoltz, Michelle, both are service Reps
Jun 07, 2023 -

John Brown responded

Everyone is helpful

Jun 07, 2023 -

John Brown responded

Thanks for the service

Jun 09, 2023 -

Group 1 Chevrolet Spring responded

Thank you for your kind words for our staff, we appreciate it!

June 03, 2023

Great service! ! JR was very helpful! Came in for a routine maintenance. All is good! More

by Bigbirdbiggy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr
Jun 10, 2023 -

Group 1 Chevrolet Spring responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 03, 2023

The service took 3 times longer than anticipated, service writer forgot about me as soon as I signed in, shop tools aren’t readily available for techs More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will
Jun 06, 2023 -

Group 1 Chevrolet Spring responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tim Harless General Manager tharless@SterlingMcCallChevy.com

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