Group 1 Chrysler Dodge Jeep Ram Denton

Waco Hall was extremely helpful and demonstrated great customer service throughout our time there. We brought in both of our Ram trucks for an oil change and general tune-up on the other, and he made sure customer service throughout our time there. We brought in both of our Ram trucks for an oil change and general tune-up on the other, and he made sure that everything would thoroughly checked out. Our experience there was top notch and we’ll be coming back in the future, even though there are locations closer to us. More

I called and got an appointment the same day and got my oil changed and a tire rotation in less than an hour. oil changed and a tire rotation in less than an hour. More

No communication, no calls back, hard to get a hold of, and kept getting hung up on and kept getting hung up on More

I purchased from the preowned lot across the highway and I will say that I will never return there for future purchases and I will never recommend that location. The only saving grace was their top salesman I will say that I will never return there for future purchases and I will never recommend that location. The only saving grace was their top salesman, JORGE. Post purchase I have had my RAM in service 4 times fir a variety of issues. I had to buy AC vents to replace the two passenger side dashboard vents that were broken, possibly in an accident. The CarFax did not reveal previous crashes or damage and I did not identify the broken vents until after I bought the RAM. The Infotainment system and electrical system has a multitude of glitches which I have recorded and demonstrated to the service advisor, but the techs cannot replicate, so they do not repair or replace. I bought the RAM with 12k miles and had to have transmission work by 17k miles. The service advisor, techs, service manager, and admin staff attribute the many faults and glitches to the high degree of technology. They say the more bells and whistles, the more problems we can expect. More

Was told I had until the end of December to use my third and final pre-paid maintenance. Made the drive to Denton after calling to confirm. Then was told at drop off that my coverage expired three days ago and final pre-paid maintenance. Made the drive to Denton after calling to confirm. Then was told at drop off that my coverage expired three days ago because I purchased the car on 12/27/2022. Not cool. The service advisor Jacobi was courteous. I’ve also brought my vehicle to this location for repairs previously & had to return multiple times before the repairs were done correctly. I brought my wife to the dealership this morning because we were thinking about buying a new Grand Cherokee today but we are now reconsidering whether to stay with Jeep and/or this dealership. I had a good initial experience but not so great since. More

They had my car for almost 3 weeks. Told me the repairs were complete and ready for pickup. Picked the car up and drove home. Next day car won’t start. The same issue for taking it to t Told me the repairs were complete and ready for pickup. Picked the car up and drove home. Next day car won’t start. The same issue for taking it to them to start with. More

Scheduled an appt to have recall work performed on my truck and when I brought it up there a week later they told me they still had to order the part but should have it the next day and would call me to truck and when I brought it up there a week later they told me they still had to order the part but should have it the next day and would call me to reschedule. 1.5 weeks later when I called the service advisor back to inquire about the status he blamed the parts department saying "he told them to call me and let me know the part had arrived" which makes no sense bc he is still the one who had to reschedule a time for the install. More

Fast and affordable always helps. Love the in and out service. Will definitely be using again. Love the in and out service. Will definitely be using again. More

Was a very pleasant experience. Jacobi was very nice and great to work with, amazing at his job!! Jacobi was very nice and great to work with, amazing at his job!! More

Love the new service department, communication has gotten way better. I am very pleased with the level of service I received way better. I am very pleased with the level of service I received More