Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,420 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership
View Awards

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 1,420 reviews

May 01, 2026

Took 20min to get a service person to help me and my bronco. Please get More

by jesseavei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager to assist in getting help no one helped me
Print
May 14, 2026 -

Group 1 Ford El Paso responded

Thank you for taking the time to share your feedback. We sincerely apologize for the 20-minute wait you experienced before being assisted; this is certainly not the level of service we strive to provide. We are currently reviewing our check-in process with our service team to ensure our guests and their vehicles are attended to promptly. We appreciate your business and hope to provide you with a much better experience in the future."    Lorenzo Vargas Service Director - Group 1 Ford of El Paso lvargas@Group1Auto.com

April 30, 2026

Great service very friendly also not pushy at all and very patient salesman explain very thing well More

by bdraw71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
Print
May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

April 29, 2026

Mr Carrillo is great asset to the dealership. He was very attentive, he has great communication. More

by ehhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo service.
Print
May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2026

had an amazing experience! From the moment I walked in, the staff was friendly and helpful. Jessica made the whole process smooth. Awesome customer service! More

by jdeltoro91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez
Print
May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2026

Excellent service advisor Eduardo Ruelas very friendly professional and very knowledgeable also very friendly 👍 highly recommend his service More

by Rickandpat912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Eduardo Ruelas
Print
May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2026

Very nice, well mannered and cared for my needs for this visit. Took care of me quickly, ordered me a ride to and from my home. Very nice experience. More

by mb56jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Print
Apr 27, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2026

Outstanding service, friendly employees, I had a great experience thank you, you are the best More

by meigusita1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Print
Apr 27, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2026

From the moment the garage doors opened to when my vehicle keys were returned, everyone at Group 1 Ford was very friendly and professional. More

by rodrigoandradejr36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis L, Monica Salom
Print
Apr 27, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Always a great experience going to group 1 ford. AARON my service advisor is a very cool guy who makes my experience not only just about the service that needs to get done, but general conversation More

by dd22101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Print
Apr 27, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Miy buen servicio me atendieron muy bien y me mandaron a mi casa en un uber muy amables More

by Maria herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 27, 2026 -

Group 1 Ford El Paso responded

Hola María, ¡nos alegra mucho haberte brindado una experiencia tan positiva! Esperamos poder ayudarte en el futuro. ¡Cuídate!

1
...
11
12
13
...
142