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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,331 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,331 reviews

January 31, 2026

I was comfortable with the guy he was very kind with me and he helped me too much and he explained me all about the service for my car More

by Pk_09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Feb 01, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2026

Great customer service and kept me informed about the progress of my vehicle until I picked up. More

by gonzalos27
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jesus rosales
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Feb 01, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2026

My advisor Arturo was great and helped me with everything i needed during my visit More

by david
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2026 -

Group 1 Ford El Paso responded

Hi David, thank you so much for your kind words! We are thrilled to hear that Arturo provided excellent service during your visit. We strive to make every customer experience positive. We hope to see you again soon!

January 28, 2026

The service was quick and Jacob was very helpful and informative and also help us with other issues we had been having with our car More

by Wrkimball6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Jacob
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Jan 31, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2026

the service department was very attentive especially jacob who helped us with my oil change and making my experience really good More

by oryon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisor,jacob
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Jan 28, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2026

Marija Howard was the best. She kept me informed of repairs and options I had. She made me trust coming into the dealership for auto repairs that can be completed elsewhere for More

by JChaparro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Howard
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Jan 25, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2026

Service tech Jessica sanchez fine job. Very helpful and excellent service. Ask for her from now on More

by mnrrecovery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica sanchez
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Jan 25, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with Jessica! Feel free to reach out to us if you need anything. Have a wonderful day.

January 22, 2026

Jessica was great! Other dealers should mirror this operation! The entire service team was great from drop off to pickup! More

by mike.galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez
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Jan 22, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 21, 2026

I would like to thank service advisor Jose Carrillo and the service director Lorenzo Vargas for the great service they gave me while I took my 2010 F250 in for repairs they did a outstanding job and made m More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Carillo and Lorenzo Vargas
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Jan 21, 2026 -

Group 1 Ford El Paso responded

Hi Javier, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!

January 21, 2026

I would like to thank Jerry Myles, for delivering awesome customer service, with a very attentive attitude. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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Jan 21, 2026 -

Group 1 Ford El Paso responded

Hi, thanks for your praise and kind comments about Jerry. Please don't hesitate to reach out if there's anything additional we can do for you.

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