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Group 1 Ford El Paso

El Paso, TX

4.9
1,420 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,420 reviews

August 09, 2026

Exceptional customer service from start to finish from Jessica Sanchez. Jessica was thorough and honest with service needed as well the duration of the service. She needs to be commended for her professi More

by etnahc23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 05, 2026

Took my RV for it's scheduled oil change and was greeted by Jerry, very friendly and professional. Took care of everything and addressed all my recommendations for my vehicle. Thank you Jerry and look forw More

by luceroaj73
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jerry Service Advisor
Aug 06, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jerry here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2026

Have been going there for years, with Jerry excellent service! Will continue going and recommending everyone I know. More

by corinareyes2595
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jerry Miles, Service
Aug 05, 2026 -

Group 1 Ford El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 04, 2026

I have a been a loyal customer for 6 years now and getting my F350 serviced there due to Jesus and his team who do exceptional work from beginning to end. 5 star treatment every time. More

by gmad2942
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jesus (Chuy)
Aug 05, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2026

The service is great from Ms. Adria! I appreciate the professional communication and the support. More

by John
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ms. Adria
Aug 06, 2026 -

Group 1 Ford El Paso responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!

July 31, 2026

Atencion adecuada, ayuda de profesionales que estan a la mejor disponibilidad para ayudar, amabilidad especializada, éxelente servicio, sin duda son los mejores More

by juancgherrera
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Monica Salom
Aug 06, 2026 -

Group 1 Ford El Paso responded

¡Hola! Nos alegra mucho haberle brindado una experiencia tan positiva. Si alguna vez necesita algo más de nosotros, no dude en llamarnos o visitarnos. ¡Que tenga un día fantástico!

July 31, 2026

Very happy with the work that has been done the employees are super nice had a great experience More

by Mike
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 06, 2026 -

Group 1 Ford El Paso responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2026

Vehicle was ready in two days service was great. Service Advisor Jerrymyles Esmele was awesome 👌 More

by eva
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jerrymyles Esmele
Aug 06, 2026 -

Group 1 Ford El Paso responded

Hi Eva, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2026

Jerry was great! ! Helped me even on his weekend and took care of my issues. More

by Wramboiii
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
Aug 01, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2026

Awesome great staff! Even better services, always keeping me updated on my services always great service More

by bacadavid38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Ruelas
Jul 30, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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