Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,420 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership
View Awards

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 1,420 reviews

July 16, 2026

Always treated with great customer service and great communication on the service need it and assistance. More

by Jhernandezsr1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Howard
Print
Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words! We strive to provide exceptional customer service and clear communication with our clients. We appreciate your support and look forward to serving you again!

July 15, 2026

Arturo Montea, My service advisor, Went beyond expectation while dealing with my F150's Engine replacement. I would highly recommend the service department for any and all needs. More

by sparaciojoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Montes
Print
Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Thanks for the recommendation, and have an amazing day!

July 15, 2026

Very professional and helpful especially Mike he helped get the vehicle we always wanted! That the reason we have always gone there excellent service always More

by Pudge5585.vr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Print
Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2026

Eduardo Rueles, service advisor is excellent in explaining the needed service for my car. His personality is a good fit for his position. More

by diblerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Rueles
Print
Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out to us if there's anything more we can do!

July 15, 2026

Clean, professional, soda machine, quick, easy, fast! Couldn't have been a better experience. Thanks! More

by jpsantiago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Saldana
Print
Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

An excellent dealership who takes pride in treating customers with respect while providing excellent customer service More

by neal.rebuck
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Munoz
Print
Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, we are so happy to read such a great review about Group 1 Ford El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Quick and to the point, good service and great staff, fifteen years using this dealership More

by mwdmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
Print
Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Adria was good on service and keep me updated also getting part was fast great service 👍🏽 More

by Fhernandez766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adria, Luis Caraveo
Print
Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found Adria to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2026

Yo trato con el señor José Carrillo quién es muy servicial y muy derecho en su trabajo More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Carrillo
Print
Jul 13, 2026 -

Group 1 Ford El Paso responded

Juan, ¡nos alegra que hayas tenido una experiencia tan maravillosa con nosotros! ¡No dudes en contactarnos si hay algo más que podamos hacer!

July 12, 2026

My Review and 5 star review is only for Nathan Howard. I couldn’t find his name on website. Highly recommend Nathan Howard as your go to salesman answered all questions and made the process as smooth as More

by YD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Howard / 5 Star ⭐️ rating!! , Luis Caraveo
Print
Jul 13, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
5
6
7
...
142