Group 1 Ford of Rockwall
Rockwall, TX
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Service was fine, but I had an appt at 7:30am. Received texts about my truck being serviced at 8:30am and then was never called about my truck being finished. I called at 5 to check and they said Received texts about my truck being serviced at 8:30am and then was never called about my truck being finished. I called at 5 to check and they said come before 6 to pick it up. When I got there they said the truck was done at 10:30a. I didn’t need the truck back right away (as to why I didn’t call sooner) but it’s the common courtesy of letting your customer know their vehicle is ready. More
salesman met us at the car and explained details about car. met with him in office, received offer. We went home for a few days. came back, met with salesman, talk about offer and our trade' bought Br car. met with him in office, received offer. We went home for a few days. came back, met with salesman, talk about offer and our trade' bought Bronco, very good salesman, Morris Carter More
Scheduled a service for 7am in Saturday morning. My service advisor Clayton was prompt and extremely courteous. I needed a new key and have both keys programmed. Got it done and the tech caught a co My service advisor Clayton was prompt and extremely courteous. I needed a new key and have both keys programmed. Got it done and the tech caught a couple other small things also. Waiting area was clean and had plenty of room with coffee and water and vending machines. All in all it was easy and pleasant. More
It was very easy to make an appointment. I showed up on time and was greeted by Merri. It took just a few minutes to check in. All my service was completed in about 3 hours. All good I showed up on time and was greeted by Merri. It took just a few minutes to check in. All my service was completed in about 3 hours. All good More


