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Group 1 Ford of Rockwall
Rockwall, TX
2,124 Reviews
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September 19, 2026
I dropped off a Emkay fleet truck for service. The advisor checked in the vehicle. Hours later I get a call from the advisor and was asked about payment. I told him the payment will be billed out The advisor checked in the vehicle. Hours later I get a call from the advisor and was asked about payment. I told him the payment will be billed out to Emkay. The service was performed them was told “as for payment/approvals I will not be able to process until Monday”. “My fleet guy will be here Monday”. I should have been notified that there wasn’t a fleet service advisor before group 1 tech’s began the service or during the appointment check in. I paid out of pocket because they couldn’t get into their other computer to access fleet accounts. I desperately needed the truck because it was my lively hood will all my tools inside. I was issued a small receipt after payment then had to ask for the invoice sheet to see what all a paid for. Took an advisor a couple minutes and stated he “had to fill it out right quick”. Also checked my tires and yes they so called rotated them but didn’t bother to air them up for me. My first time using group 1 ford the technician didn’t reset my oil life on the dashboard screen and left an oil smudge on the hood. I didn’t make a review because maybe the tech was in a rush and made a simple mistake. I won’t be using them again sadly. I hope this gets to the right person. I am a very reasonable person I understand no one is perfect. I am disappointed about the situation, shouldn’t have happened. More
by Anthony Vicente
Employees Worked With
Javier
September 18, 2026
Fast service. . took my car in first thing, had me ready in about 2 hrs.. had descriptive and video footage to show me any present or forthcoming issues with my veh . took my car in first thing, had me ready in about 2 hrs.. had descriptive and video footage to show me any present or forthcoming issues with my vehicle. More
by drewdlo2000
Employees Worked With
Not available
September 15, 2026
John was awesome! He helped us find the perfect vehicle for us and helped us get the best value for our trade in. The dealership went above and beyond to make us feel He helped us find the perfect vehicle for us and helped us get the best value for our trade in. The dealership went above and beyond to make us feel valued and was transparent about everything. This was our third vehicle from this dealership. We love Ford and and we will buy from this dealership again. More
by Brian.l.cook02
Employees Worked With
John Bower
