Group 1 Ford of Rockwall

Everyone was very kind; however there was definitely lack of communication with my service advisor. I brought my vehicle at 8am on a Friday for routine maintenance and to diagnosis A/C issue. I received the of communication with my service advisor. I brought my vehicle at 8am on a Friday for routine maintenance and to diagnosis A/C issue. I received the automated report of the issue around 11:30am via text and never received a call. I called my advisor around 2pm in which he just restated the report. I then asked if it would be covered by my Ford Gold Warranty and he said he would check. He did call me back shortly after and said he would work on the approval with Ford and they would get started. I was never told my vehicle would need to be kept overnight. I called the next day (Saturday) around 2pm (since I hadn’t received an update) and was told the approval with ford was still ongoing. As a family with 3 kids in car seats and 2 working parents, it is hard to be without a vehicle. In addition, my vehicle had items I needed (bag and work badge). I asked if I could get a rental car and was told Hertz is already closed and I could come Monday. I took off Monday morning of work to get a rental car. When I arrived, my service advisor was off that day and another service advisor helped me who stated there was no paperwork prepared and I could tell it caused confusion. I did receive a call later that week with an update about ongoing hiccups with the warranty approval but then the next day got a call that my vehicle was repaired and ready. Overall - everyone was kind, but communication could definitely be improved so people aren’t left without a vehicle. It didn’t allow any planning and created a lot of frustration. More

Service Dept was great. Easy gettin in and promptly serviced my truck. Thoroughly explained inspection items. Easy to do business with. Thanks! Easy gettin in and promptly serviced my truck. Thoroughly explained inspection items. Easy to do business with. Thanks! More

Our salesman was very nice and helpful. He is the only reason why we decided to not buy one car, but two that day. Thank you for great customer service. He is the only reason why we decided to not buy one car, but two that day. Thank you for great customer service. More

The sales person was real nice. His name was Cody at Rockwall Ford. He was very helpful and he worked with me to get something worked out for me. He was also very knowledgeable in h His name was Cody at Rockwall Ford. He was very helpful and he worked with me to get something worked out for me. He was also very knowledgeable in his product. More

MADYSON was welcoming and assisted me with my truck for the first time. Her kindness will have me go back for any future maintenance Ill need. Thank you. the first time. Her kindness will have me go back for any future maintenance Ill need. Thank you. More

Easy to work with. Transparent pricing. Great people to work with. Ask for Matt! He was helpful and did not use pressure to close. He was patient and kind. Transparent pricing. Great people to work with. Ask for Matt! He was helpful and did not use pressure to close. He was patient and kind. More

Kris in the service department did a great job. He got me in and out quickly. He got me in and out quickly. More

Professional service and staff! TK was on top of my service/repair the entire time my truck was in the shop. TK was on top of my service/repair the entire time my truck was in the shop. More

The dealership had great service and attention to detail. 10/10 would recommend to others 10/10 would recommend to others More

Customer oriented, reasonable amount of time for service required. Answered all the questions that I had. Good communication.. required. Answered all the questions that I had. Good communication.. More