Group 1 Ford of Shreveport

I went in for my appointment and I was greeted and taken care of in a timely manner. My service was also performed in a timely manner. Everyone I came in contact with was friendly and courteous. Carmen my s care of in a timely manner. My service was also performed in a timely manner. Everyone I came in contact with was friendly and courteous. Carmen my service advisor was very helpful. More

Great service in and out in one hour. Waiting area is very nice and comfortable Highly recommend. Waiting area is very nice and comfortable Highly recommend. More

I have had all work done here because the Group 1 Group has always been nice and friendly, professional. Thank you,Group 1 has always been nice and friendly, professional. Thank you,Group 1 More

They got me in and out in a very short time and I'm very satisfied with the work completed very satisfied with the work completed More

Everyone was very helpful in finding a vehicle that fit my needs. Thank you for all your help my needs. Thank you for all your help More

I drove the truck for approximately one day before discovering that the tires were beginning to crack due to their age. Given the age, mileage, and condition of the vehicle, I reasonably believed t discovering that the tires were beginning to crack due to their age. Given the age, mileage, and condition of the vehicle, I reasonably believed that a professional dealership would have thoroughly inspected the tires and other safety-critical components before selling the truck—or, at an absolute minimum, disclosed that the tires were aged and in need of replacement. Instead, I was forced to spend my own money purchasing four new tires and rims. I subsequently discovered another serious mechanical concern: the drive axle U-joint needs to be replaced. This was another problem that was not apparent to me at the time of purchase. But I am facing a truck that I can not safely drive. Instead, Mr. Welch repeatedly emphasized that the vehicle was “AS IS,” walked away from me, and appeared to smirk or otherwise respond in a manner that I perceived as deliberately provocative. I left the dealership feeling humiliated, angry, and completely abandoned by the very dealership I had trusted. That is not the type of customer experience we expected from a Ford dealership associated with Group 1 Automotive. I accepted an extraordinarily high 22.9% APR because owning this F-250 meant that much to me. I was willing to make that sacrifice because I believed I was purchasing a truck that could become part of our future. Instead, I have now spent additional money on four tires and rims, I'm facing the cost of repairing the drive axle U-joint, have already attempted to address the cooling problem by replacing the thermostat, and am now dealing with a cracked radiator, damaged/leaking hoses, coolant loss, and overheating concerns. Most importantly, the truck is now parked and essentially unusable because I am afraid to continue driving it and potentially cause catastrophic engine damage. I am therefore left making payments on a vehicle that he cannot confidently drive. What concerns us most is the possibility that a vehicle with serious pre-existing mechanical problems was sold to a customer based upon the confidence created by its service history and the reputation of the Ford brand. I understood that an older, extremely high-mileage vehicle would require maintenance. What I did expect was honesty, transparency, professional treatment, and reasonable disclosure of significant known problems. There is a substantial difference between purchasing an older vehicle “AS IS” while understanding that it may need ordinary maintenance and purchasing a vehicle that develops serious mechanical problems almost immediately after leaving the dealership. The fact that the vehicle was sold “AS IS” should not be used as a substitute for investigating whether significant problems existed before the sale or whether those problems were known, discoverable, or previously documented. I wanted one thing: a dependable Ford F-250 that I could use to help build our future. Instead, I am now sitting with a truck that cannot safely be driven, substantial unexpected repair expenses, a potentially damaged cooling system, the fear of catastrophic engine damage, and a loan payment that continues regardless of whether the truck is operational. That is an extremely painful position to put a customer in. I cannot believe that Ford Motor Company has a salesman which enjoys selling lemon cars and falsifying Carfax reports. I will find a way to get justice. More

Great Ford Dealer. Have been going there over 10 years. No complaints! Will continue to use their services. Have been going there over 10 years. No complaints! Will continue to use their services. More

Great service! My car was serviced in a timely manner even though I did not have an appointment. My car was serviced in a timely manner even though I did not have an appointment. More

absolutely the best in customer service, explanation of everything. top notch sales people..very happy everything. top notch sales people..very happy More

Dealership was clean, well laid out, and the sales staff was knowledgeable and helpful with my purchase. was knowledgeable and helpful with my purchase. More