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Group 1 Ford of Shreveport

Shreveport, LA

Overview
Reviews
Vehicles
4.7
907 Reviews
Call Dealership (318) 798-3673
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 907 reviews

November 14, 2026

Always quick and very nice to help whether it’s service or finance, best dealer around More

by cody.gallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know her name but she was the 3rd desk, blondeish hair and glasses
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November 10, 2026

Regarding the service department. Has been incompetent for a while and with each turn over the previous employees are blamed while current employees take no responsibility More

by Margieasteed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed from service
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Nov 12, 2026 -

Group 1 Ford of Shreveport responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience with our service department left you feeling this way. As the new Service Manager at Group 1 Ford of Shreveport, I understand that trust is earned through consistent communication, accountability, and quality service. While I cannot speak to your previous experiences, I can assure you that our team is committed to taking ownership of our customers' concerns and continuously improving the service we provide. I would appreciate the opportunity to learn more about your experience and discuss how we can do better moving forward. Please feel free to contact me directly at the dealership at your convenience. Thank you for your honest feedback. Larry Starratt Service Manager Group 1 Ford of Shreveport (318) 798-3673 lstarratt@group1auto.com

November 09, 2026

Lack of attention to detail. The old oil change sticker was just left and the new one slapped on top of it. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine or something?
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Nov 11, 2026 -

Group 1 Ford of Shreveport responded

Thank you for your feedback. We strive for excellence and clearly missed the mark this time. We appreciate you bringing this to our attention and will ensure our team pays closer attention to detail in the future. We hope to serve you better next time! Group 1 Ford of Shreveport (318) 798-3673

November 07, 2026

Customer service was good & the work was done well. They were patient and were able to answer my questions. More

by jmcg1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Nov 09, 2026 -

Group 1 Ford of Shreveport responded

Hi, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2026

Sean got me in and out in great time. He is definitely my go to. More

by sm159kansas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Nov 07, 2026 -

Group 1 Ford of Shreveport responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sean here at Group 1 Ford of Shreveport! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2026

Very helpful and treat you just like family. Very knowledgeable about the vehicle I purchased. More

by Cheryl Moorehead
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Williams
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Nov 05, 2026 -

Group 1 Ford of Shreveport responded

Hi Cheryl, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 03, 2026

Names actually Nick but Mr. Larry was very professional and patient with me great guy overall and as well great service, thank you Larry! More

by Peveynicholas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry service
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Nov 04, 2026 -

Group 1 Ford of Shreveport responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Shreveport! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2026

They took my truck inside and had the oil changed and serviced less than hour More

by ctidwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackery Johan
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Nov 04, 2026 -

Group 1 Ford of Shreveport responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Shreveport

November 02, 2026

Zach in the service dept was a pleasure to deal with today. Fast and courteous service! More

by Graceannem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak Warner
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Nov 04, 2026 -

Group 1 Ford of Shreveport responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2026

Very knowledgeable, and great salesman! He helped my daughter learn everything the car had and was like a friend, by the time we left! More

by hfd21234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Welch
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Oct 29, 2026 -

Group 1 Ford of Shreveport responded

Hello, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Shreveport

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