Group 1 Ford of Shreveport

They took me home then picked me up when the car was ready. Everyone was very polite and took care of me quickly. ready. Everyone was very polite and took care of me quickly. More

Most everyone is polite. My problem was getting someone to answer the phone when I was trying to check on the status of my vehicle. I dropped it off early on a Thursday. The My problem was getting someone to answer the phone when I was trying to check on the status of my vehicle. I dropped it off early on a Thursday. The did finally call me back late Friday to tell me there was nothing wrong. I had to explain again, for the tenth time, what the issue was. They called me on Saturday morning to tell me yes, I was correct about what was wrong. But they still waited til Monday morning to call me AGAIN to confirm I wanted it fixed!! Finally got it back late Monday afternoon. The cost was astronomical for what they did. More

Took my car i at 900 am got it back at 5 pm fixed. They did everything I asked and was friendly checking in and out.v v second time for me using them. Service was great both times. They did everything I asked and was friendly checking in and out.v v second time for me using them. Service was great both times. More

Customer service at this dealership has severely declined since the change over from Rountree Ford. My last two experiences at Group 1 have been undesirable. I’ll speak only about most recent issue. I went o since the change over from Rountree Ford. My last two experiences at Group 1 have been undesirable. I’ll speak only about most recent issue. I went on Saturday September 12 attempting to get an oil change, the service advisor asked if I had an appointment, I did not he told with out an appointment due to short staffing he could not take anymore that day, ( understood did not have issue with that). I call on Thursday and made an appointment for Saturday Sep 19, for 8:00 am. I arrived at about 7:40 there 5-6 vehicles stacked up at the waiting for G1 to open. 8:00 appointment is a stretch as employees did not start arriving until 5-10 min before 8am, actually the shop doors did not open until shortly after 8:00, cars were directed to pull in to the check in bays, so I have a 8am appt but there are 6-7 vehicles ahead of me granted I have know idea what they were having done or if that met that was the order they would be taken in, there is one service advisor in the bay checking cars in, while he was inside I stepped out of my vehicle and went inside to see if it was necessary for me to wait in line since I had a 8am appointment, before o could open my mouth I was asked to wait in my car, I said I have a 8 am appointment can o just drop the key and leave, Shawn told me there really was no such thing as an appointment more of a check in, I was blown away, went. Ack to my vehicle and waited until I was guided to pull in. Shawn also made it clear to me he was the only one ( advisor) working that day he check in cars one by one. Not very efficient at all. I engaged in conversation with Shawn and asked him to help me understand what was the purpose of making an appointment, keep in mind the word “appointment” is terminology G1 used not my words. He explained that when I called to make the appointment I actually called some call center in Houston and he does not know why they they don’t explain to customers they are not really making a appointment. My complaint here is nothing to do with Shawn as I felt he handled the moment very well. But the false sense of making an appointment, the fact there was only one advisor working check g in vehicles really is to much for one person, by the time o was checked in it was after 8:30 very very inefficient. I do feel Shawn got me in and out fairly quick as I was out in about 1 hour. No car wash as there were hand prints from the technician on front fenders and hood. May e this is the new norm but I’ll be check how other dealers in the nearby area to see how they operate. But as of now I’m not happy with what I’ve experienced at G1 lately. More

The service was very timely with a minimum wait. A service van was available to those who required it. The service department was helpful and accommodating. Customer service is always a top prior A service van was available to those who required it. The service department was helpful and accommodating. Customer service is always a top priority here and it shows. More

The service manager that greeted me was professional. He has managed my service each time. I will say- and hopefully, I won’t have to rescind my words-but I might. Each time I have brought my vehicle the He has managed my service each time. I will say- and hopefully, I won’t have to rescind my words-but I might. Each time I have brought my vehicle there- the problem would be fixed, but when I pick it up at the time- there would be something else. This time there was major damage that occurred, while my vehicle was at your repair service shop. No one can seem to explain - what happened. So I said, “ I would not be bringing my truck back there to be repaired. My truck is damaged - as though- something hit it. More

Horrible experience from the time I made it, and then when picking up my car. when picking up my car. More

Our sales agent, Quinton was amazing! He walked the parking lot with us and for the cars we looked at, he was very informative about them (year, cost, miles, etc). Also, he was courteous He walked the parking lot with us and for the cars we looked at, he was very informative about them (year, cost, miles, etc). Also, he was courteous and brought us sodas to drink while we waited. More

Terrible service visit. We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when it would be ready. Service advisor couldn't be reached. Messages never returned. Finally went to dealer at 1pm. Service advisor still couldn't say what was going on. Came back at 3pm told them we are waiting. And the advisor went and came back saying mechanic had it on rack now. Finally 445pm saw our truck in parking lot. Most disorganized non communicating service dept we have ever used. Will find a new dealership. More

Great customer service. Quick and efficient service for oil change, tire rotation, and general maintenance on my Ford Escape. Quick and efficient service for oil change, tire rotation, and general maintenance on my Ford Escape. More