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Group 1 Ford of Shreveport

Shreveport, LA

Overview
Reviews
4.8
733 Reviews
Call Dealership (318) 798-3673
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 733 reviews

October 13, 2025

Haley Peters did an amazing job handling all My issues and concerns. Group 1 Ford should be proud of her and her amazing mechanics. Thanks for the great service. Bobby B More

by Bobby Brannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Oct 15, 2025 -

Group 1 Ford of Shreveport responded

Hi Bobby, we're happy to hear you had such a positive experience with Haley! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2025

Excellent service and service advisors! My wait for my oil change was minimal and they took great care of me! More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen and Costa
Report | Print
Oct 14, 2025 -

Group 1 Ford of Shreveport responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 11, 2025

Clean eating room. Service Advisor,Stephen Martinez pleasant and easy to work with. Nice coffee machine. More

by ghammett4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Report | Print
Oct 14, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

October 11, 2025

Very knowledgeable & performance was intriguing. I was getting an oil change & walked out with so much knowledge. More

by yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen Mccree
Report | Print
Oct 14, 2025 -

Group 1 Ford of Shreveport responded

Hi Yvonne, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2025

Everything was great. Great service as always. Will definitely be back. Stephen was awesome as always More

by eric.tietjen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Oct 14, 2025 -

Group 1 Ford of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2025

Stephen Pascual great service advisor always going all out thanks for your dedication to my needs! More

by bradleywbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
Report | Print
Oct 13, 2025 -

Group 1 Ford of Shreveport responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Shreveport! Thank you again, and have a fantastic day!

October 09, 2025

Great people and very nice. They were very professional. Everything was done on time they gave me More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
Report | Print
Oct 12, 2025 -

Group 1 Ford of Shreveport responded

Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 13, 2025 -

John responded

Great experience! Noah Edward’s was very professional and very nice! Everything was done one time!

October 09, 2025

Laurie was great, she helped me get a great deal on my new truck and I couldn’t be more happy More

by fowlerjuju1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Williams, Richard Lambert, Janet Haynes
Report | Print
Oct 12, 2025 -

Group 1 Ford of Shreveport responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 08, 2025

Very good service everyone one was so friendly and I will be glad to come again More

by jonesleroy547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Oct 11, 2025 -

Group 1 Ford of Shreveport responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 07, 2025

This use to be one of the top two dealerships in Shreveport. It has fell short in most categories when it comes to customer service. It could be a steady change over of employees. It may in the futu More

by hundo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown , Richard Lambert, Janet Haynes
Report | Print
Oct 09, 2025 -

Group 1 Ford of Shreveport responded

Thank you for sharing your honest feedback. We're truly sorry to hear that your recent experiences haven't reflected the level of service you once expected form us. We value our long-term customer and understand how important trust and consistency are, especially when it comes to servicing your vehicles. our team is actively working to strengthen our processes and ensure every guest receives the high-quality experience they deserve. We'd appreciate the opportunity to speak with you directly and learn more about your concerns so we can make things right. Please reach out to me directly at 318-798-3673 or cmagill@group1auto.com. Christopher Magill General Manager

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