Group 1 Ford of Shreveport

Did a car maintenance check on Saturday 8/16/25 ,technician sent a video footage of the tire rotation and parts inspection, shocks leaks were identify and recommended immediate need to replaced th ,technician sent a video footage of the tire rotation and parts inspection, shocks leaks were identify and recommended immediate need to replaced them . A nail in one of the tire was seen by the technician as he talks on the video footage , after 5 hrs we pick our car , shocks were replaced , maintenance was done, Asked about if they took care of the nail on the tire , service advisor He said they did not see any nail on the report , did not even bother to rechecked on it .We had to bring back the car Monday 8/18 for the nail to be taken out and patch the site. A minor issue but it involves safety esp my daughter drive the car out of town.Paid $685 for service that is not great..Roundtree customer of 20 yrs,deserved better service. More

They took 4 days to tell me what the issue was when they had it is the Bay the second day. I had to check with them and go there to get any updates. Wouldn't recommend them to anyone. Poor customer service had it is the Bay the second day. I had to check with them and go there to get any updates. Wouldn't recommend them to anyone. Poor customer service . More

Very welcoming! Clean waiting room with good coffee! Javen was a huge help and a blessing to me. The other staff were all smiling and things were handled very effici Clean waiting room with good coffee! Javen was a huge help and a blessing to me. The other staff were all smiling and things were handled very efficiently and cost effective! I will definitely be back! More

Staff was very professional and acknowledged my needs. Let me know when they were about complete So that I could head up there to pick it up. Very courteous. Let me know when they were about complete So that I could head up there to pick it up. Very courteous. More

Mr. Earl the service tech rep was outstanding, he took care all of my vehicle service needs and wasn't pushy for other recommendations. He was a true professional! care all of my vehicle service needs and wasn't pushy for other recommendations. He was a true professional! More

The service was fast, very professional and had a very fair price also the facility was very nice fair price also the facility was very nice More

Javen was great and responsive of my needs. The team was detail oriented and recommend using their services again. The team was detail oriented and recommend using their services again. More

Scheduled an appointment for an alignment for my car, I received great customer service and care and concern for my vehicle, they also kept me updated while waiting, and did a great job on my car!!! received great customer service and care and concern for my vehicle, they also kept me updated while waiting, and did a great job on my car!!! More

Nicholas L. was the best salesman I have ever worked with. The whole process was so smooth. Wonderful experience all around was the best salesman I have ever worked with. The whole process was so smooth. Wonderful experience all around More

Ms. Laurie was so supportive and enthusiastic about everything! I purchased my first NEW vehicle because of her! She’s amazing and GOD truly blessed her with a kind heart! Thank you Ms. Laurie!! everything! I purchased my first NEW vehicle because of her! She’s amazing and GOD truly blessed her with a kind heart! Thank you Ms. Laurie!! More