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Group 1 Ford of South Austin

Austin, TX

4.7
2,292 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,292 reviews

June 27, 2023

The service writer was respectful. The waiting was clean the bathrooms were clean as well. More

by T
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach Pugmire
Jul 01, 2023 -

Group 1 Ford of South Austin responded

Thank you for your kind words for our staff, we appreciate it!

June 26, 2023

Great service! First time with new vehicle and went great! Thanks for the fast turnaround More

by bauderer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Jun 28, 2023 -

Group 1 Ford of South Austin responded

Thank you for being our customer, we appreciate your kind words!

June 25, 2023

Zach was awesome and always does a great job. I appreciate it and will come back! More

by Big Tex
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

June 23, 2023

Incredibly polite and squeezed me in the night before. Very attentive service writer who really helped me out More

by Alysen.bondy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

Service was great on my 2018 Ford expedition. Was kept in the loop and even given a video of the problem happening in real time after problem was verified More

by Brett.adams
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex mcduffie
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

My service advisor was great. Explained everything clearly, and was quite professional. Good, fast, quality service. 5 stars! More

by bradfirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Aguilar
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

I saw a used vehicle online, called Maxwell Ford and talked to Serhiy. He met me outside when I pulled up and had the vehicle I wanted to test drive ready to go. Great test drive! Serhiy was friendly, p More

by Eva Bunker
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Serhiy Vasylkov
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

Great service. Jacky was great and accommodating. They waited for me to finish my work before giving me the car More

by JAVIERVARELA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacky
Jun 27, 2023 -

Group 1 Ford of South Austin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

Great service! ! My advisor Ray was awesome and informative. He made I was taken care of. More

by car78661
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 23, 2023 -

Group 1 Ford of South Austin responded

Thank you for your kind words for our staff, we appreciate it!

June 19, 2023

Maxwell was quick to try to sell me $850 of "needed service" on a 25 month old 2021 F150 with 22.5k miles on it. But they kept it for more than 24 hours for a warranty battery replacement. My truck More

by JSC in TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Jun 21, 2023 -

Group 1 Ford of South Austin responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sperling Service Manager esperling@maxwellford.com

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